ijgolding

MARCH 20, 2018

I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. I see this more in B2B. It’s shocking to me still sometimes how far removed we are from being able to look through the eyes of our customers. Not much seems to reach the frontline.

Customer Journeys 152

Customer Journeys Culture Customer Centricity Contact Center 152

Team Support

NOVEMBER 10, 2020

The quicker all users in your B2B customers’ support organization adopt your product and use it to its full benefit, the more likely they will become your champions rather than just contacts.]. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

B2B 59

B2B Sales Customers Customer Success 59

ijgolding

JULY 27, 2016

When you consider I left GE in 2004 – over twelve years ago, that is an impressive fact. This knowledge combined with an understanding of the market place (we were a B2B), good, effective plans were in place. Whether it be a B2B or B2C environment, increasing sales is always very high up on the agenda – and so it should be.

Customer Centricity 120

Customer Centricity Strategy Customer Journeys B2B 120

Team Support

NOVEMBER 11, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

Policies 98

Policies Guidelines Sales Groups 98

Forrester's Customer Insights

NOVEMBER 12, 2019

Since the first podcast came on the scene in 2004, there are now over 750,000 podcast shows with […]. By Jay McBain and Rob Spee If you haven’t listened to a podcast yet, you’re now in the minority. According to Podcast Insights, 51% of the US population has listened to at least one podcast.

B2B 52

B2B Sales Marketing 52

InteractionMetrics

JULY 21, 2020

I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. If your data set is smaller or involves nuanced B2B concepts, use research intelligence to classify verbatim comments in real-time. Simple requests were rewarded by silence.

Survey 52

Survey How To NPS System 52

ijgolding

NOVEMBER 17, 2016

KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization.

Customer Experience Professionals 120

Customer Experience Professionals Customer Experience Customer Centricity Customers 120

Horizon CX

DECEMBER 31, 2018

What keeps me motivated and excited about the CX discipline: I’ve had a varied career that began long ago in the sciences and in learning and development mid-career and I finally ended up accepting a CX role in 2004 essentially through either a stroke of luck or genius or both. But, from that moment onward, I have never looked back.

Customer Journeys 100

Customer Journeys Chief Customer Officer NPS Consulting 100

Optimove

NOVEMBER 14, 2019

As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value. The comany, founded in 2004, currently sends 50 million messages every month. Casino Science is an analytics and data science solutions provider for casino operators.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

Feedbackly

SEPTEMBER 26, 2018

Looking at Google’s search trends since 2004, we can see a steady increase in search popularity with a slight exponential curve – indicating that the interest will continue to grow more every year. Expectations for B2C as well as B2B customers. For good reason too. And companies are taking note.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Storyminers

JULY 6, 2020

During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices. She has served clients as an independent consulting partner since 2004. A fixture in social media, Jay has been named a top influencer of CMOs, B2B marketers, small business owners, and digital marketers.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

During his 12 years with Forrester Research, Bruce led the company’s B2B, financial services, and customer experience practices. She has served clients as an independent consulting partner since 2004. A fixture in social media, Jay has been named a top influencer of CMOs, B2B marketers, small business owners, and digital marketers.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

JUNE 23, 2020

These are typically used in B2B settings and should operate as a two-way street so both the business and the client receive value. In 2004, Martha founded Interaction Metrics to help clients get more value out of the customer experience they provide. If you’re not listening to your customers, it’s hard to guide the ship.”.

Survey 73

Survey Feedback Touchpoint B2B 73

Magellan Solutions

FEBRUARY 24, 2022

But getting new leads can also be your biggest problem: More than six in 10 B2B marketers say their company has a hard time finding new people who might want to buy from them. And there are two types of lead generation : B2B and B2C. Every marketer has to deal with b2c lead generation and b2b lead generation at some point. .

Social Media 40

Social Media B2B B2C Sales 40

Thematic

SEPTEMBER 6, 2018

Best in class companies achieve a score of 70 on a scale of 100, but according to Zendesk data, the typical B2B software company achieves only 29. Before adopting NPS in 2004, each department had its own metrics, although they didn’t help improve customer loyalty. NPS measures the likelihood of customers to recommend the product.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Wired and Dangerous

MAY 24, 2021

These software licence agreement templates are very much B2B documents, and are unsuitable for B2C software licensing. WHEREAS, under Republic Act No.

Banking 91

Banking Government Guidelines Software 91

SmartKarrot

FEBRUARY 4, 2022

Boastcapital is a B2B SaaS automation software that assesses research and development (R&D) tax for businesses. Founded in: 2004. Businesses and teams can save the time, money, and risk of developing their authorization and authentication solutions. Founded in: 2013. Founder: Eugenio Pace. Boastcapital. Founder: Aaron Skonnard.

Company 10

Company Software Financial Tools 10