CX Journey
DECEMBER 11, 2018
The story takes you through several examples of how one CEO, who loves to lead and to manage, uncovered these three root causes and how he put them into practice at a couple different companies in different industries. I believe the latest edition was updated in 2004. This book outlines the foundation for his "people operating system."
Magellan Solutions
AUGUST 31, 2022
In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Morgan claimed that after merging with Bank One, it would be able to manage its IT infrastructure more effectively domestically compared to through outsourcing. . EDS reported a $153 million loss at the end of the third quarter of 2004. CASE STUDY.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
LoyaltyPlus
MAY 30, 2018
The LoyaltyPlus management team was responsible for the full design of the programme and the implementation onto their management platform. The LoyaltyPlus management team was also instrumental in the partner negotiations and the establishment of a redemption centre.
AWS Machine Learning
MARCH 30, 2023
Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users. You can delete filters, recommenders, datasets, and dataset groups via the AWS Management Console or using the Python SDK.
Currency Alliance
OCTOBER 11, 2018
The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. On the contrary, the hotel remains a highly valued experience offering.
CSM Magazine
DECEMBER 12, 2019
Whether buying goods online or paying bills over the phone, they happily relay accounts and credit card details to a contact center agent without a second thought, trusting that the company that they are dealing with will manage their card data securely. in 2012 to a high of 55.4% But how secure are they?
Amity
MAY 15, 2017
We asked 10 Customer Success Leaders who’ve built and managed thriving Customer Success organizations “ How did you get started in Customer Success, and what led you to your current role? I got started in this industry back in 2004, shortly after I graduated from college. ” Here’s what they said.
Expert insights. Personalized for you.
151 
Let's personalize your content