GlowTouch

MARCH 28, 2019

The life-sized spinning wheel offered an engaging, meaningful way for participants to help decide how giving back initiatives will be allocated to three charities GlowTouch is associated with. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Contact Center 40

Contact Center Return on Investment Omni-Channel Government 40

GlowTouch

SEPTEMBER 22, 2020

People tend to perform better when doing tasks that they enjoy, they’ll work harder to improve their skills in those things, and they are more engaged in the workplace. While the concept of ‘fit’ is best applied to the relationship between the individual and the position, it can also refer to organizational culture.

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

GlowTouch

OCTOBER 16, 2020

An agent with good communication skills will better engage buyers and increase conversion rates. We have offered these services for nearly two decades; we have seen many things, and those experiences have created a culture of continuous improvement. They should identify tone and understand non-verbal cues before rushing to answer.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

JULY 6, 2020

The bottom line is that a higher level of engagement and connectivity leads to higher sales for your company. A work culture that promotes mental, physical, and emotional health (Including wellness perks and flex schedules). CSR programs that include these components are attractive to top talent: Volunteering opportunities.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

DECEMBER 4, 2020

For example, if the employee retention is high, it usually means there is a strong work culture that contributes to strong customer service. All these benefits build employee loyalty and lead to better work culture. Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

AUGUST 13, 2020

Gender discrimination related to employment is an unfortunate reality that transcends national, cultural, and racial lines. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

APRIL 16, 2021

Every day, technology is used to create or modify business processes, work cultures, and customer experiences. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. The digital transformation is touching virtually every business in every industry.

Industry 52

Industry Trends Software Return on Investment 52