2002 Culture Customers Employee Experience 
Beyond Philosophy
JANUARY 16, 2018
A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” The author had several suggestions for building customer-centricity. Customer-centricity, in short, is not pervasively ‘people first’.
Storyminers
FEBRUARY 17, 2021
We need a more citizen-centered approach, and it turns out that Customer Experience Thinking can help. Mike and Akos, two customer experience professionals from two continents discuss what customer experience base thinking can teach politics and how it accelerates “global thinking”. Akos : I agree.
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SurveySparrow
MARCH 6, 2024
Customers on Capterra praise the platform’s usability with a feature score of 4.6. SurveyMonkey can provide the insights you need to make informed decisions, whether conducting market research, gathering customer feedback, or measuring employee satisfaction. This is your chance to explore diverse cultures.
Beyond Philosophy
MAY 3, 2018
How big does a company need to get before it is too big to care about Customer Experience? If this week’s news is any indication, telecom customers in the U.S. We all can see from surveys like this (#2), or this one (#6), Customer Experience has been a significant area of concern for many CEOs recently.
Qualtrics
FEBRUARY 20, 2019
From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. I focused on workplace culture and structure, and their impact on GE’s overall performance”. On leading GE’s first Six Sigma projects. “I
Qualtrics
JANUARY 7, 2020
Just as families share a moral code, and parents instill moral values with their children, a company’s ethics set the moral compass for relationships with customers, between colleagues and in relation to the wider community. A company’s ethics are defined and modeled by leadership, built and amplified through culture.”.
Beyond Philosophy
FEBRUARY 17, 2022
Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. Many years ago, I decided to be a conference speaker on Customer Experience. My podcast is born out of a similar enjoyment experience. My company had a significant birthday this year. I hesitated.
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