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GlowTouch, Provider of BPO Services, Certified as a Women’s Business Enterprise by WBENC

GlowTouch

Since 2002, we have been experts in technical support for several global brands. GlowTouch specializes in solving issues, satisfying customers, and then selling additional services, therefore providing a superior return on investment for our clients.

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New Community Center at Mangalore Temple Celebrated by Religious Leaders, Benefactors, and Community

GlowTouch

In 2002, the family established a state-of-the-art development center in Mangalore for GlowTouch, a leading provider of contact center, business processing, and technology outsourcing solutions. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

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White Glove Service

GlowTouch

Our role is to be ambassadors of the brands who entrust us with customer care, essentially to provide the level of responsiveness and effectiveness that reinforces the consumer’s original buying decision. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

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Customer Service Trends for 2021

GlowTouch

Happy customers buy more, are more loyal to their preferred brands, and are willing to be your company’s ambassadors. This adds an advocacy element to customer care but and who does not like thinking that the brand is looking out for them? Service today is a crucial point of differentiation.

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How to Train an Elite, Efficient, Effective Support Team

GlowTouch

Customer support plays a vital role in determining how users perceive your business and if they want to remain loyal to your brand. The benefits of quality customer support , including improved brand credibility, increased sales, and customer retention, should make service a front-burner topic, but that is not always so.

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What Happens if You Fail to Plan for Holiday Sales?

GlowTouch

Is your brand aware of how? Support and service matter because brand loyalty is being eroded, and the experience is becoming more important than whatever the client is selling. The service team is a brand’s ambassadors, and the perception of customer care often colors the perception of the overall brand.

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7 Reasons Why a CSR Program is Important to Your Business

GlowTouch

They want to purchase from wholesome brands with a positive reputation that strives to make a positive impact on the world around them. Protects and Improves Your Brand’s Reputation. A brand’s reputation is everything. Improve brand awareness among your target audience. Attract Positive Attention and Reviews.