PeopleMetrics

JULY 31, 2018

Humans are the most expensive method to make sense of unstructured comments—often prohibitively so, because not only are they expensive knowledge workers, but also the effort doesn’t scale. The machine then assigns a sentiment score for each comment related to given topics, usually ranging from –1 to +1. Humans (Open-Ended Coding).

Analytics 79

Analytics CEM Telecommunications Hotels 79

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. We are the first pharmaceutical company to have added Net Promoter Score in Pharmaceutical Contract Development and Manufacturing Organisation (CDMO) business. How do you think we can make CX initiatives worth the cost and the effort?

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

SurveySparrow

DECEMBER 4, 2020

Medallia vs SurveyMonkey: Medallia: Founded in 2001, Medallia has a simple mission- ”To create a world where companies are loved by customers and employees alike.” You only require a minimal effort to build a survey because the builder itself is intuitive and helps speed up the process. .

Comparison 52

Comparison Survey Net Promoter Score Tools 52

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement.

Company 11

Company e-support Customer Journeys CRM 11

PeopleMetrics

MAY 4, 2020

We’ve had clients ask us if closing the loop with unhappy customers is worth the effort. Did their NPS score rise? He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. That leads to a more customer-centric culture! Does Closing the Loop Pay?

Management 78

Management CEM Hotels Customer Centricity 78