brands-customer-care 
GetFeedback
DECEMBER 26, 2018
Business is built on customer relationships, and brand perception sets the tone. Companies, of course, want to cultivate a positive brand perception among their target consumers, but it’s a tricky goal. As Brandwatch points out , companies don’t control brand perception—consumers do. The Basics of Brand Perception.
Kayako
DECEMBER 27, 2018
What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand? Do you want to improve your customer satisfaction and loyalty but don’t know how to? Customer satisfaction is important , but measuring it properly can be hard.
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NetBase
DECEMBER 24, 2018
It’s just not enough when folks mention your brand. Consumers care less about what you promote. This gives brands an “in” when they follow the “feelz”. Your brand isn’t everything, of course, they know that. You can learn from competitors’ customer care, Their campaigns, and all that their audiences share.
Oracle
DECEMBER 24, 2018
You have to be careful that you don’t lose your heart along the way.” Omnichannel: the key to building customer relationships. Significant storytelling has the power to move customers. To deliver consumers a personalized marketing experience, brands need better control over their channels and performance.
Advertiser: Interactions LLC
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands.
Ann Michaels and Associates
DECEMBER 27, 2018
But reviews carry a lot of clout when it comes to customers and their buying power. If you are a business owner you should know how important reviews are to customer satisfaction as well as earning repeat buyers. Customers are reading reviews. 94% of customers read online reviews (Fan and Fuel, 2016). •
NetBase
DECEMBER 27, 2018
Some of the biggest brands out there find themselves falling short at times. Additionally, they came to understand that other brands aren’t their only competition. All brands and businesses on social are constantly competing with other people , struggling to be noticed amidst social timelines full of things consumers care about.
Advertiser: Interactions LLC
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a competitive, customer-obsessed environment, there is always room for improvement. And do all of this while reducing the ever increasing cost and complexity of customer care.
Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA
One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. In this webinar, we will hear from Brian Morin of SmartAction, and AAA's Q&E Director, Patty Kleinfeldt.
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