ShepHyken
NOVEMBER 8, 2021
100 Totally Wacky & Weird Questions People Ask Retailers That Catch Them Off Guard—And Probably Make You Giggle, Too! Here are 100 of the strangest things retailers have been asked by customers. Here are some tips to improve the digital customer experience for your target audience. by Bob Phibbs.
delighted
NOVEMBER 19, 2019
With retail stores filing for bankruptcy and closing left and right (Barney’s, Forever 21, Toys R Us, Sears, etc.), it’s evident that retail shopping is going through a change: the so-called “ retail apocalypse.”. But honestly, many customers have little faith that brick-and-mortar retailers understand them. Why is this?
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Experience Investigators by 360Connext
SEPTEMBER 18, 2014
It’s not uncommon to spot shoppers scanning bar codes in stores to see if there is a less expensive price via online stores. How many retailers are training employees to feel empowered when this happens? Instead, many retail workers view the web and mobile devices as competition. We are at the TIP of the iceberg here.
CSM Magazine
JUNE 14, 2023
In the exciting world of outdoor equipment retail, providing top-notch customer service is more crucial than ever. You can stand out from the rest by offering an exceptional shopping experience that goes above and beyond your customers’ expectations. Start by creating a welcoming and clutter-free retail store environment.
Experience Investigators by 360Connext
OCTOBER 24, 2014
Adding this red tip makes it easy to tell, and take good aim! More Posts - Website Follow Me: The post Connecting with Customers In The Moment: How These Brands Nailed It appeared first on Customer Experience Consulting. I have suburban sprawl syndrome! Follow Jeannie Walters’s board Microinteractions on Pinterest.
Qualtrics
NOVEMBER 20, 2020
With social distancing measures still widely in place, retailers have a tough job ahead to prepare their employees, protect their customers and keep sales coming in. The good news is that shoppers are still traveling to stores where allowed to do so, and across the United States, retail sales are on the rise. Two weeks early.
Second to None
JULY 6, 2021
Now that curbside pickup has become one of the top expectations for today’s grocery consumers , grocery retailers must stay on the pulse of their curbside experience to deliver the best curbside pickup service and set their brand apart. . So, what do customers want in a grocery store? Everything. Keep your focus on convenience .
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