delighted

NOVEMBER 19, 2019

With retail stores filing for bankruptcy and closing left and right (Barney’s, Forever 21, Toys R Us, Sears, etc.), it’s evident that retail shopping is going through a change: the so-called “ retail apocalypse.”. But honestly, many customers have little faith that brick-and-mortar retailers understand them. Why is this?

Retail 40

Retail Feedback Survey Ecommerce 40

Eptica

MARCH 14, 2018

They want an easy, transparent experience from brands that treat them well, value their time and reduce friction in all areas. How are UK banks doing in terms of the customer experience? In comparison 90% of electronics retailers and 80% of those in the food and drink sector provided an accurate response.

Banking 49

Banking Self Service Customer Experience Effort Score 49

SaleMove

MAY 26, 2020

Julia Carreon from Wells Fargo put it nicely in the article : “Gen Z members over the next decade will grow up to be the most demanding consumer the world has ever known” The demand for interactive and personalized digital experiences has already begun and it’s only going to increase.

Social Media 52

Social Media Self Service Banking Conference 52

Tricia Morris

NOVEMBER 13, 2015

In a recent Harris Poll, 23% of Americans said they would be willing to behave unethically if it meant leaving a retail store with the last hot holiday gift. And that folks, is why more and more people are shopping online…. For Retailers It’s the Most Wonderful Time of the Year. will rise between 6 and 8% this year.

Self Service 40

Self Service Customer Service e-support Retail 40

CSM Magazine

JULY 3, 2020

As well as empowering individuals to fulfil tasks at their own convenience so that they can move on with other things they need to do, intuitive self-service reduces the need for departmental administrators to become involved in manually looking up information in response to incoming queries. About the Research Study. About the Author.

Self Service 52

Self Service Telecommunications Customer Relationship Management Software 52

CSM Magazine

JUNE 9, 2016

But breakthroughs such as predictive analytics, machine learning, digital self-service, voice analytics and more are not only the cornerstones of the online experiences customers are coming to expect – and will soon demand.

Analytics 40

Analytics Self Service How To Social Media 40

delighted

APRIL 19, 2019

For feedback on the ease of an in-store or website experience: “It was easy for me to find what I was looking for.”. For feedback on the ease of the online purchase process: “It was easy for me to make a transaction.”. For feedback on a self-service feature: “[Tutorial/article] made it easy for me to resolve my issue.”.

Survey 56

Survey Measurement Customer Experience Effort Score 56

delighted

APRIL 19, 2019

For feedback on the ease of an in-store or website experience: “It was easy for me to find what I was looking for.”. For feedback on the ease of the online purchase process: “It was easy for me to make a transaction.”. For feedback on a self-service feature: “[Tutorial/article] made it easy for me to resolve my issue.”.

Survey 40

Survey Measurement Customer Experience Effort Score 40

Eptica

DECEMBER 11, 2015

Date: Friday, December 11, 2015 Festive failings in UK customer service. Author: Derek Lewis As every retailer knows, a good Christmas can make the difference between success and failure. An infographic illustrating the 2015 Eptica Retail Black Friday Customer Experience Study is available here.

Self Service 48

Self Service Customer Service Social Media Retail 48

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Clorox products will soon be visible at United’s hubs. in the quarter.

Brands 52

Brands Travel Hotels Airlines 52