Multi-Channel Online Experience Retail Self Service 
Lumoa
JULY 17, 2023
There are many studies that highlight consumers’ rising expectations regarding service quality. For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company.
Bold360
APRIL 12, 2021
As self-service tools improve, customer adoption is rising. . Customers who simply demand faster and better support have become much more open to self-service options. Self-service tools have become more widely utilized and also more user friendly, improving the customer experience (CX).
C Space
MAY 22, 2020
Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Rogan said last year his show reached about 190 million downloads a month.
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