Calabrio

APRIL 25, 2017

This Lambda architecture, which is the foundation of Calabrio Advanced Reporting powered by Symmetrics , is designed to handle the entire spectrum of contact center reporting needs, from collecting and processing large quantities of real-time data to highly specific, context rich reports that contact center managers need for performance management.

Contact Center 140

Contact Center Social Media Roadmap Report 140

Calabrio

APRIL 25, 2017

This Lambda architecture, which is the foundation of Calabrio Advanced Reporting powered by Symmetrics , is designed to handle the entire spectrum of contact center reporting needs, from collecting and processing large quantities of real-time data to highly specific, context rich reports that contact center managers need for performance management.

Contact Center 100

Contact Center Social Media Roadmap Report 100

Calabrio

APRIL 25, 2017

This Lambda architecture, which is the foundation of Calabrio Advanced Reporting powered by Symmetrics , is designed to handle the entire spectrum of contact center reporting needs, from collecting and processing large quantities of real-time data to highly specific, context rich reports that contact center managers need for performance management.

Contact Center 100

Contact Center Social Media Roadmap Report 100

Avaya

OCTOBER 6, 2016

At Avaya, we’ve built on our fabric networking technology to create a solution that addresses this challenge, providing a layer that seamlessly manages segmentation , stealth and elasticity across the organization. (I Take a look at this white paper , which offers a roadmap for implementing smart, multilevel security capabilities.

How To 83

How To Roadmap Video Technology 83

datastax

OCTOBER 11, 2018

Multi-Cloud Database Management Platforms are Key to Success. Supporting all of this flexibility (or not) are your databases; more specifically, your data management strategy. Multi-cloud databases are essential, but not every database management platform offers the unique features that fully support a multi-cloud architecture.

Multi-Channel 74

Multi-Channel Roadmap Strategy Data 74

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. White papers. Tech support.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

ClearAction

DECEMBER 19, 2014

But like everything in a company, "it takes a village" Customer experience management is a team sport, a way of life, an ongoing journey of excellence within the context of valuing customers' well-being as the enabler of well-being in all other areas. Customer Experience Maturity Roadmap. Early-and-often are the watchwords.

Strategy 116

Strategy Customer Experience ROI Sports 116

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. A workflow could create a follow-up task for the customer’s account manager, or even automatically reopen support cases that receive poor survey responses. Who are they? How to use NPS.

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

CustomerSuccessBox

JUNE 21, 2022

The customer begins to understand that the onboarding manager will take them through their customer journey. Resource : What role can Customer Success Manager play in product management? Webinars, blogs, white papers, e-books, etc., This ensures a smooth and comfortable hand-off.

Strategy 52

Strategy Customer Retention Video Resources 52

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. As the banking consumer grows more loyal, they no longer use multiple banks for their various financial services needs. Consistently Remarkable Service.

Banking 40

Banking CRM Loyalty Customer Centricity 40

Comm100

FEBRUARY 7, 2018

Will the vendor provide tools for custom knowledge management within your organization? Will the vendor support deep customer database customization, including custom lead and contact management? Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor?

Software 103

Software Customer Engagement Engagement Social Media 103

West Monroe

APRIL 18, 2017

Evolving too slowly to stay relevant ( see our white paper on agile transformation for some examples). The hard work is ahead and demands a clear roadmap with way points to adjust your internal processes, set new KPI’s, establish governance and revisit roles and responsibilities. Failure to listen to customers effectively.

Airlines 40

Airlines Customer Journeys Effort Score Social Media 40

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. It is the product manager who is usually responsible for the go-to marketing strategy. The ones in ToFu should be attracted with the help of informational content like blog posts, white papers, etc.

Strategy 52

Strategy Marketing Advertising Airlines 52

Amity

FEBRUARY 10, 2017

Amity had the chance to sit down with Peter Armaly, Principal Transformation Advisor at Oracle Marketing Cloud to find out how its Customer Success philosophy is evolving, and how it has managed to keep the customer at the heart of its work throughout its evolution. Brief won’t be easy, but I can try!

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48