Centercode

APRIL 16, 2019

These are the types of questions that suddenly pop into the minds of product and program managers when an executive team comes looking for Key Performance Indicators (KPIs). I recently had an opportunity to work with Alex Larsen , the manager of the technical operations beta team at Trimble Transportation, on just that. Satisfaction.

Metrics 65

Metrics Net Promoter Score ROI Effort Score 65

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. For every five Customer Success Managers (CSMs), you’ll need to start developing smart processes for running your team. Well, folks, we might have achieved that.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

SurveySparrow

FEBRUARY 22, 2023

Close the customer feedback loop with SurveySparrow’s case management. Key features: Automated data segmentation Demography analysis Automated experience management Price: Available on request and as per your requirements #8. Key features: Round the clock, 365 days support. A tool definitely worth trying.

ROI 52

ROI Analysis Feedback Study 52

Gainsight

MARCH 21, 2019

Number One: No return on investment—no return at renewal. We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? Define ROI goals. Are they happy with your company?

ROI 78

ROI Return on Investment Customers Customer Success 78

SurveySensum

SEPTEMBER 11, 2023

Imagine you’re the marketing manager for a SaaS company, and you’re launching a new website to promote your product. Both are important for managing and growing a SaaS business, but KPIs are the metrics that demand your closest attention because they directly tie to your overall success. To calculate QLVR: 6.

Metrics 52

Metrics Effort Score Net Promoter Score Measurement 52

SmartKarrot

DECEMBER 4, 2023

Introduction In this insightful Kaffeine & Karrots conversation, Shivani Chaturvedi, Customer Success Manager at SmartKarrot Inc., Collaboration Between Customer Success and Education Teams The conversation then shifts to collaboration between customer success managers (CSMs) and education teams.

Customer Success 10

Customer Success ROI Return on Investment Roadmap 10

ChurnZero

JANUARY 11, 2019

It seems a lot of CS people have this idea that Product Managers don’t really care about their customers, instead preferring to focus on what they want from the product. They have their roadmap planned out, and they decide what they build next and how the product will develop over time. ChurnZero Resource – ROI Calculator.

Customer Success 45

Customer Success Roadmap Return on Investment Feedback 45

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Return on Investment Roadmap ROI 10

Alida

NOVEMBER 8, 2017

Beyond professional services and customer success, you also have experience in product management, education, support and consulting. Day in and day out, I managed the relationship with our IT vendors. What’s on your roadmap for customer initiatives at Vision Critical? How did you come to focus on customer-centric roles?

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Circular Edge

MAY 6, 2022

An ERP implementation often delivers a fast return on investment via insights and efficiency gains that save the company money right away. Inventory Management. After: The retailer adds an inventory management module, which displays real-time inventory levels and updates on stock that’s en route to the warehouse.

Resources 52

Resources Ecommerce CRM Financial 52

ChurnZero

MARCH 1, 2019

At Degreed he is leading a team of Client Success Managers on a mission to inspire transformative learning practices in companies around the world. He has 15 years of experience, having consulted with multiple Fortune 500 companies like Bank of America, PwC, Microsoft, Waste Management, Symantec, Taco Bell, and Standard Chartered.

Customer Success 40

Customer Success Return on Investment Customers Roadmap 40

BirdEye

APRIL 3, 2023

It also details how the business will be financed, managed, and staffed. Remember, investors are interested in their return on investment (ROI), first and foremost. Financial analysis Business is the ongoing management of cash flow. Management and organizational hierarchy 6. Create an executive summary 2.

Examples 52

Examples How To Financial Analysis 52

SmartKarrot

DECEMBER 9, 2020

Role: Director, Customer Success Management Location: Minneapolis, MN, US Organization: Calabrio, Inc. As a Director of Customer Success Management, you will promote a culture focused on industry excellence and superior service. Drive Customer Success Managers to educate customers on new products and releases.

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

Pointillist

AUGUST 14, 2018

Top Telecom Provider Rapidly Quantifies ROI with Pointillist. telecom provider made a major investment in customer outreach, the likes of which they had not done before. Pat yourself on the back if you managed to deploy before time!) Build a Roadmap for Future Improvements. A large, top 5 U.S.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

Pointillist

JULY 25, 2018

The Champion may or may not be the Project Manager (if not, then make sure to recruit an experienced project manager to organize the project and keep everything on track!). and delivers meaningful ROI. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43