CSM Magazine

OCTOBER 3, 2023

The LLM has a basic knowledge about a broad range of topics, but is not good at explaining how it came up with the answer. One approach is to train the LLM exclusively with a domain-specific knowledge graph. But how should we go about building such knowledge graphs? But it isn’t ‘intelligent’—and it still has many limitations.

Multi-Channel 59

Multi-Channel Hospitality Social Media Training 59

Inbenta

JULY 6, 2021

But few have managed to reach such a level of sophistication in the early stages of their chatbot exploration, meaning that getting ahead of the curve and building chatbots for multiple languages could be a significant competitive advantage. Simplify translation management. What to know about multilingual chatbots before you begin.

Chatbots 52

Chatbots Knowledge Base Multi-Channel Competitive Advantage 52

CX Journey

AUGUST 16, 2016

Last month, I wrote about the concept of lean management and what that means not only for your company but also for your customers. Lean for Dummies outlines the following behaviors of lean leaders. Image courtesy of 12:51_photography Are your company executives lean leaders? And then ask themselves if they "qualify."

Company 80

Company Leadership Culture Touchpoint 80

Comm100

MARCH 8, 2017

Roy Atkinson is a senior writer and analyst who specializes in guiding organizations to better customer service and customer service management. Follow Martins on Twitter to see why he was named one of The Huffington Post’s Top 100 Customer Service Management Experts.through their examination of customer service and technology.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

ShepHyken

AUGUST 26, 2016

Arming employees with knowledge and training is key. A management team that leads from the top down, putting the customer first and having little consideration for their front line has sadly misaligned priorities. This week on our Friends on Friday guest blog post my colleague, Doug Sandler, busts some popular customer service myths.

Customer Service 0

Customer Service Policies Communication Training 0

Storyminers

JULY 6, 2020

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130