Optimove
JULY 19, 2022
We love our hotel apps. In 2022, travelers expect their hotel of choice to treat them as valuable customers and not just as a number in a vast sea of other numbers. Just a 5-minute wait at check-in can reduce guest satisfaction by 50% (Hospitality.net) but worry not, we have some ideas to help reduce wait times by up to 20%.
Bill Quiseng
JUNE 14, 2023
Once every week throughout June, I offer each one of the Three Principles to Build Customer Loyalty. To earn customer loyalty, Be the Customer and Create Their Experience. In order to earn customer loyalty, you need to create an experience for each customer. Minimize wait times. You are in the Experience business.
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Interactions
MAY 20, 2021
Hotels, airlines, and tourist destinations are currently preparing for this resurgence– without actually knowing the volume that it will bring. . Or should hotels and airlines continue to be cautious? The pandemic resulted in many of these businesses having to lay off or furlough employees.
InMoment XI
JANUARY 17, 2024
Guest experience refers to the overall impression and satisfaction that a guest has during their interactions with a hospitality brand or establishment, such as hotels, restaurants, resorts, and attractions. A memorable and positive guest experience drives customer satisfaction and fosters customer loyalty. What is Guest Experience?
CX Journey
NOVEMBER 17, 2016
For others, it’s about increasing customer loyalty or selling more through each customer interaction. For example, after a hotel stay, you might get a survey with the Net Promoter question: “How likely are you to recommend us to a friend or colleague?” Some companies seek to deliver proactive customer service.
Interactions
MARCH 19, 2020
Consumers are scrambling to contact airlines and hotels to cancel or change their bookings. . Even if your brand is struggling to keep up with customer service queries, mass policy changes and philanthropic actions can help balance the frustration of individual interactions, such as long wait times. Reduce employee effort.
transcosmos Information Systems
AUGUST 17, 2017
Improving your relationship with existing customers will increase their brand loyalty. Recent studies conclude that repeat customers spend 67% more than first-time customers. Consider that customers are less tolerant nowadays of longer wait times when it comes to customer support.
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