SAP Customer Experience

NOVEMBER 30, 2021

In this blog post we will see how to best use SAP’s Knowledge repositories with a special focus on the Incident Solution matching feature, which you can use to get faster technical support to resolve your issue without creating a Support incident. The SAP ONE Support Launchpad provides.

Tips 77

Tips How To Customer Experience Customers 77

Forcivity Salesforce

MARCH 2, 2022

In addition to the basic organizational features of the software, Salesforce offers a variety of enterprise tools, which include automated marketing options, analytics, customer service features, and application development. The usability and optimization of this software is truly astounding. 5 Tips to master Salesforce.

Tips 52

Tips CRM Software Tools 52

Totango

AUGUST 8, 2021

Data on the frequency and duration of logins, feature access, license utilization, support tickets, NPS results, and other metrics strongly associated with the experience of value will reveal how the customer is currently experiencing your product. Offer Relevant Communications. Proactively Provide Value.

Software 118

Software Customer Engagement Customer Success Engagement 118

Gainsight

APRIL 5, 2022

The more tentacles you build through new products or features, the more you risk branching away from the original needs of users. Analytics provide that stable launchpad. In multi-product companies, your teams are racing to build products and features that users will love. Users are forgotten.

Company 52

Company Multi-Channel Roadmap Analytics 52

Totango

SEPTEMBER 22, 2020

Data on the frequency and duration of logins, feature access, license utilization, support tickets, NPS results, and other metrics strongly associated with the experience of value will reveal how the customer is currently experiencing your product. Proactively Provide Value.

Customer Engagement 95

Customer Engagement Engagement Strategy Effort Score 95

Gainsight

OCTOBER 10, 2023

Stuck on an outline for a learning path about a new product feature? Think of AI as a launchpad or like Power Flowers in Super Mario 64. How AI Is Transforming Content Creation AI isn’t a replacement for content creators, but it is the key to accelerating content creation, especially for teams with limited resources.

Course 52

Course How To Healthcare Transportation 52

Totango

SEPTEMBER 15, 2020

No matter what stakeholder engagement plan you use, connect with your customers only when you have value to add, such as something relevant to share, a milestone to celebrate, or a new feature, training, or update that will improve the customer’s experience of your product. Track and Analyze Your Engagements.

Communication 69

Communication Engagement Net Promoter Score Competitive Advantage 69