SurveySensum

JULY 4, 2023

Your business is doing great and after a while, you decided to do a survey to find out ways to improve your product and services and found out that many of your customers are looking for some vegan and gluten-free options for cookies and some plant-based milk options for coffees. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySparrow

SEPTEMBER 27, 2023

Entertainment and Content Recommendations: Streaming platforms and music services leverage big data for content recommendations, keeping users engaged. A user-friendly survey platform empowers you to effortlessly collect and analyze customer feedback, making data-driven decision-making a breeze.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

BirdEye

DECEMBER 8, 2022

Create entertaining content that will resonate with your followers. Without having to scroll down a page or read thousands of words, viewers can find what they’re looking for in a quick, helpful, or entertaining video in just a few minutes. How to use them: Create a business page. Start groups to boost your community.

Social Media 98

Social Media Brands Video Entertainment 98

ShepHyken

JULY 11, 2016

Maritz Motivation Solutions: Six Questions to Ask Before Launching a Loyalty Program by PR Web. My Comment: While this is a press release put out by Maritz, it links to a free download of “The Insider’s Guide to Customer Loyalty.” Well worth your attention, especially if you have any type of customer loyalty program.

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

SurveySparrow

APRIL 29, 2021

Even when you’re conducting online surveys to understand what your customers like and what they don’t, delving deep into their responses is equivalent to active listening. Here’s a simple Customer Exit Survey that enquires about the reasons why a customer is no longer interested in a certain service.

Customer Satisfaction 52

Customer Satisfaction Examples Customers Brands 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SurveySparrow

JANUARY 24, 2020

Now that we know the importance of NPS and the kind of impact it can have on businesses, here are 10 NPS best practices: #1 Frequency: Don’t send a survey as soon as someone becomes a customer. The frequency and timing of your NPS survey depend on your goals, the type of industry you are in and the kind of customers you have.

NPS 52

NPS Survey Net Promoter Score Feedback 52

Currency Alliance

JUNE 19, 2019

Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs. ING Direct is one of those brands. Kudos to them.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Retently

MARCH 18, 2019

Tesla was actually no #1 in the 2016 Annual Owner Satisfaction Survey. For example, the biggest initial selling point of Netflix was its simplicity – a great online entertainment service that saved you time. Netflix is a good example of what can go wrong if you don’t take customer satisfaction surveys seriously.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

Think Customers

NOVEMBER 18, 2019

These are the “I want [fill in the blank] moments” where consumers are looking for information, entertainment, assistance, or something else. Loyalty program data. Customer feedback, including structured feedback like surveys, as well as unstructured feedback like calls to the contact center or social media posts.

Data 40

Data Strategy Customer Journeys Omni-Channel 40

C Space

MAY 20, 2020

Facebook is also working to integrate loyalty programs. The survey found that a quarter of people were more willing to consider subscribing to a streaming service during lockdown than before the crisis. Businesses will be able to buy ads for their Shops, and when people use Facebook’s checkout option, it charges them a fee.

Brands 52

Brands Airlines Travel Transportation 52

Qualtrics

DECEMBER 3, 2019

The 2019 holiday shopping season has been deemed the “Human Holiday” in the Annual Holiday Shopping Survey from Accenture. Or you could join forces with loyalty programs to offer point incentives. Loyalty programs are a great way to attract and retain customers. the ability to see and touch what they’re buying.

Retail 26

Retail Multi-Channel Loyalty Programs Brands 26

Currency Alliance

AUGUST 16, 2019

Loyalty programs once enabled relatively personalized marketing. Partners enable two things, in your loyalty program: capturing data to identify the highly personal ‘something extra’ which incentivizes customers to shop your brand, rather than a competitor’s. The partner mix, therefore, must be revisited.

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40