Kerry Bodine

SEPTEMBER 9, 2018

We’ve spruced things up a bit around here — and the changes include much more than just a fresh coat of paint. Here’s an overview of the new features you’ll find on our site: The State of Journey Managers, 2018: Our latest report is the industry’s first comprehensive research study into the emerging role of journey managers. Download it now. The Always Up-To-Date Guide To CX Events: We’re aiming to deliver your definitive guide for customer experience networking and education.

Study 120

Study Innovation Report Management 120

Oracle

SEPTEMBER 9, 2018

Ovum, an independent analyst and consultancy firm, recently released its Ovum Decision Matrix: Selecting a Customer Engagement Platform, 2018–19 report. In the report , Ovum details its research and findings into the top Customer Engagement Platforms, as well as the business drivers that are leading CEOs to take an active interest in the benefits of positive customer experiences to their companies’ growth and bottom lines.

Report 45

Report Customer Engagement Engagement Consulting 45

Kerry Bodine

SEPTEMBER 9, 2018

We’ve spruced things up a bit around here — and the changes include much more than just a fresh coat of paint. Here’s an overview of the new features you’ll find on our site: The State of Journey Managers, 2018: Our latest report is the industry’s first comprehensive research study into the emerging role of journey managers. Download it now. The Always Up-To-Date Guide To CX Events: We’re aiming to deliver your definitive guide for customer experience networking and education.

Study 120

Study Innovation Report Management 120

Confirmit

SEPTEMBER 9, 2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Insurance 40

Insurance Return on Investment Policies Case Study 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Up Your Service

SEPTEMBER 9, 2018

Join Ron Kaufman for a full-day “The Secrets of Superior Service” workshop in Mauritius on 30 October 2018. This powerful event answers two enormously important questions: 1. How can you continuously IMPROVE SERVICE PERFORMANCE for those you serve inside and outside the company, creating a better experience and more value? 2. How can you BUILD A STRONG AND SUSTAINABLE SERVICE CULTURE, continuously uplifting, encouraging, educating and motivating everyone to serve better and better, e

Culture 40

Culture Meeting Engagement Company 40

Up Your Service

SEPTEMBER 9, 2018

On 23-25 October 2018, I am delivering a keynote speech and Leadership Master Class at the GOV HR Summit in Abu Dhabi. The event organizers interviewed me with excellent questions about Leadership, Culture, and the Future. According to you, What are the three important traits of successful leaders and Why? 1. Successful leaders recognize that culturally strong organizations are essential for success in the world today.

Strategy 40

Strategy Culture Leadership Government 40