Sat.Sep 11, 2021

Is Your Marketing Inadvertently Damaging Your Customer Focus?

Beyond Philosophy

You probably didn’t mean to do it. You were just trying to market the latest brand effort to your new and existing customer base. You were doing your job; getting the message out. Unfortunately, your marketing inadvertently damaged your customer focus.

Starting A Multilingual Call Center Services For SMEs

Magellan Solutions

How to start a multilingual call center services for small businesses. When it comes to building and maintaining your own business, you’ve got to be a jack-of-all-trades. Not only do you need the business savvy to balance the books and keep the lights on each month.


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EHS Software: Why Off the Shelf Solutions Can Be Better

CSM Magazine

When it comes to managing environmental, health, and safety (EHS) risks at a facility or company, you have two options: build your own EHS software system from scratch or buy an off-the-shelf solution.

Resilience And Risk Management in Customer Service

CSM Magazine

The recent events involving the global pandemic took risk management and resilience to a whole new plateau for the business world. The unforeseen circumstance that changed the financial landscape took many by surprise and only those who managed to capitalize on change survived and grew.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

How to Manage Customer Service Requests in a Manufacturing Setting

CSM Magazine

Customer service has changed significantly over the years, but the importance it plays in an organization hasn’t shifted at all. 82% of customers will take their business elsewhere if they’re unhappy with the service you provide, and that includes long wait times.

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6 Tips on How to Rearrange Your Office To Fit Your Liking Better

CSM Magazine

A lot of time and money is spent on office furniture, but it’s also important to spend some time rearranging your office so that you feel comfortable in the space.

Tips 52

Why PDFs Are Still Relevant (and How to Use Them Well)

CSM Magazine

PDFs are an excellent way to share large volumes of information with a group of people. They allow you to easily distribute documents, collect signatures, and make revisions without printing copies for each participant.

Tips 52