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HGS Roundtable: Top Customer Experience (CX) Trends in 2019

Team HGS

This innovation is designed to provide the right answer fast – and leans on self-service, mobile, messaging, social media, artificial intelligence, robotic process automation (RPA), and the effective use of analytics, everywhere. For these trends in full, visit our ebook. What’s the reason for this?

Trends 40
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HGS Trend 1: Meeting Extraordinary Expectations of Today’s Customers

Team HGS

This HGS ebook covers 11 trends, from those in self-service, mobile service, messaging, and social media, to artificial intelligence, robotic process automation and analytics. HGS is proud to be recognized in the “2019 Training Top 125” by Training Magazine.

Trends 40
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Digital Advertising in 2018: Best Articles, Tools, Blogs, People, and Resources

Grade.us

Content, SEO, email marketing, unpaid social media. A display ad on your favorite blog has something in common with a full page magazine spread, and the ads showing up on YouTube don't look too different from the same TV ads your grandpa muted all his life. Low-cost, organic, awesome. And this year? AdEspresso has it all.