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How Do I Make Customer Success More Personal?

ClientSuccess

We love the advice that Entrepreneur magazine gives on customer feedback. This not only includes understanding their satisfaction with past experiences but also taking into account what they’re saying about you on social media and review sites. eBook: Customer Success as a Culture: Customer Success Leaders Edition.

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5 Strategies to Use for Customer Acquisition in 2020

CSM Magazine

You can’t market your brand properly if you don’t have your target customer in mind. So, conduct wholesome market research and try to figure out who and how you should market your product to. The good old email marketing. Email marketing is still a great marketing weapon that you need to have in your arsenal.

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Advocate for your firm: How to master law firm marketing

BirdEye

But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. If you’re new to the world of law firm marketing, we’ve got you covered. In this article, we’re sharing a step-by-step guide to successfully marketing your firm.

Marketing 109
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HGS Trend 1: Meeting Extraordinary Expectations of Today’s Customers

Team HGS

This HGS ebook covers 11 trends, from those in self-service, mobile service, messaging, and social media, to artificial intelligence, robotic process automation and analytics. HGS is proud to be recognized in the “2019 Training Top 125” by Training Magazine. tracy.cox.

Trends 40
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HGS Roundtable: Top Customer Experience (CX) Trends in 2019

Team HGS

This innovation is designed to provide the right answer fast – and leans on self-service, mobile, messaging, social media, artificial intelligence, robotic process automation (RPA), and the effective use of analytics, everywhere. In fact, according to a recent research report by Global Market Insights, Inc.

Trends 40
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4 Reasons Why Call Tracking is Crucial to Your Customer Service Targets

CSM Magazine

Call tracking makes it possible to monitor exactly which online marketing channels are driving phone calls and customers to your business. If 70% of consumers phone your business directly from a search results page, it’s clear your online marketing is driving offline sales. See the Customer Lifetime Value. Retention and Return Rates.

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Digital Advertising in 2018: Best Articles, Tools, Blogs, People, and Resources

Grade.us

Content, SEO, email marketing, unpaid social media. A display ad on your favorite blog has something in common with a full page magazine spread, and the ads showing up on YouTube don't look too different from the same TV ads your grandpa muted all his life. The Marketing Smarts Podcast. Low-cost, organic, awesome.