QuestionPro Audience

MARCH 16, 2018

77% of Americans have smartphones, and Fandango is working to make its app more smartphone-friendly in hopes of gathering more data from its users. It launched a Fandango functionality into Apple iMessage and Facebook Messenger, because it believes that’s how younger consumers are communicating with friends.

Entertainment 247

Entertainment Industry Data Advertising 247

Beyond Philosophy

OCTOBER 2, 2017

And they especially don’t like that the Rotten Tomatoes score now appears on the movie ticket purchasing site Fandango. Oddly enough, Fandango, which owns Rotten Tomatoes, is itself owned by two movie studios. This is a classic example of companies blaming other people for their own failure to focus on what customers want.

Customer Centricity 133

Customer Centricity Consulting Measurement Customer Retention 133

datastax

APRIL 2, 2019

Today’s data architectures need to accommodate millions of transactions in very short periods of time, and even more importantly (and harder), they need to be able to provide the data where and when their customers need it: locally at the endpoint device (think smartphones). How do you know it’s time to upgrade your database technology?

Technology 101

Technology Net Promoter Score eBook NPS 101

SaleMove

JANUARY 7, 2019

This is true for all sorts reasons, but especially so when it comes to delivering first-rate customer service. This explains why a growing number of companies are using bots as part of a “cyborg” approach to customer service—that is, one that enhances human interactions with technological ones (or vice versa).

Chatbots 40

Chatbots Customer Service Strategy Hotels 40

SaleMove

JANUARY 7, 2019

This is true for all sorts reasons, but especially so when it comes to delivering first-rate customer service. This explains why a growing number of companies are using bots as part of a “cyborg” approach to customer service—that is, one that enhances human interactions with technological ones (or vice versa).

Chatbots 40

Chatbots Customer Service Strategy Hotels 40

SaleMove

JANUARY 7, 2019

This is true for all sorts reasons, but especially so when it comes to delivering first-rate customer service. This explains why a growing number of companies are using bots as part of a “cyborg” approach to customer service—that is, one that enhances human interactions with technological ones (or vice versa).

Chatbots 40

Chatbots Customer Service Strategy Hotels 40

Wootric

AUGUST 21, 2018

To that end, here are four technologies reshaping the customer experience as we know it. To put it simply, artificial intelligence is machine learning that uses data to improve operational efficiency and customer engagement. Companies like Ancestry.com are using this technology to improve its product and boost customer loyalty.

Technology 58

Technology Customer Experience Chatbots Retail 58