Lumoa

JANUARY 8, 2024

And for them, this isn’t just about numbers; it’s about understanding the ‘why’ behind customer opinions. Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX).

Analysis 394

Analysis Software Comparison Social Media 394

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. It is trusted by 92% of consumers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

CSM Magazine

AUGUST 4, 2021

Inge De Bleecker, Vice President of CX at Applause reveals three ways brands can provide seamless and unforgettable user experiences across all platforms and devices. Any contact a prospect or existing customer has with a media brand – from free trials and subscriptions to renewals and cancellations – must be easy and intuitive.

Brands 52

Brands Entertainment Sports Multi-Channel 52

SurveySparrow

NOVEMBER 28, 2023

Customization Options: Providing options for personalization to cater to diverse preferences. User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features. Marketing Campaigns and Messaging Incorporate the insights into marketing campaigns and messaging.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

SurveySensum

MAY 14, 2024

This integration means your databases do more than store information—they become crucibles where customer voices inform innovation and drive business decisions anchored in real-world user experiences. Effective capacity planning also encompasses scenario analysis—how will a new marketing campaign affect load times?

Analytics 52

Analytics System Resources Metrics 52

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

Customer Care 66

Customer Care CRM Customer Experience CEM 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

Customer Care 59

Customer Care CRM Customer Experience CEM 59