ShepHyken
OCTOBER 1, 2023
And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. My Comment: What I’m about to write may lead you to believe I don’t like this article.
ShepHyken
JUNE 6, 2022
It is the client’s well-being that to a large extent determines the satisfaction with the stay at the hotel and the willingness to use its services once again. And it all starts with the first contact when the customer visits the website. Fred Auzenne- 14 Steps to Creating a Customer Loyalty Program That Works by Anna Duke.
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Comm100
OCTOBER 8, 2016
Mapping out your customer journey can also help you identify what aspects of your brand speak most clearly to current customers. Loyalty Programs. Customers love being rewarded for spending with you—it confirms that you prefer their specific business to the extra dollar you might otherwise earn. 52% of U.S.
ShepHyken
OCTOBER 28, 2019
How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Bring Customer Loyalty Under the Customer Experience Umbrella by Phil Britt.
ShepHyken
MARCH 5, 2018
We can learn a lot from good and bad service. The Six Cs of Loyalty Program Marketing by Rick Boubelik. Colloquy) For loyalty marketers searching for a way to stay ahead of the competition and keep shoppers happy, the Six Cs of Loyalty are a great way to streamline how you’re thinking about each communication, offer or benefit.
CSM Magazine
FEBRUARY 5, 2021
Below are some great ways you can enhance the level of customer service your small business offers. Figuring out where changes need to be made in your existing customer services strategy is not easy. During these follow-up phone calls or emails, consider offering discounts to loyal customers.
ShepHyken
DECEMBER 6, 2021
My Comment: Some may refer to this as a marketing article, but I’ll argue that marketing is part of the customer experience – and vice versa. Consider that the first strategy is about content marketing, which when done well, is a wonderful customer experience. And, there’s the strategy of customer loyalty programs.
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