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15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. My Comment: What I’m about to write may lead you to believe I don’t like this article.

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5 Top Customer Service Articles of the Week 6-6-2022

ShepHyken

It is the client’s well-being that to a large extent determines the satisfaction with the stay at the hotel and the willingness to use its services once again. And it all starts with the first contact when the customer visits the website. Fred Auzenne- 14 Steps to Creating a Customer Loyalty Program That Works by Anna Duke.

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5 Top Customer Service Articles for the Week of October 28, 2019

ShepHyken

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Bring Customer Loyalty Under the Customer Experience Umbrella by Phil Britt.

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5 Top Customer Service Articles For the Week of March 5, 2018

ShepHyken

What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand. It’s usually measured by a customer satisfaction survey on a numerical scale. by Jimmy Rodriguez.

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Great Ways to Enhance Customer Service at Your Business

CSM Magazine

Below are some great ways you can enhance the level of customer service your small business offers. Figuring out where changes need to be made in your existing customer services strategy is not easy. Following Up With Customers Is Important. Use Net Promoter Score Surveys.

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Top 30 Customer Service Books Every Team Needs to Read

Comm100

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal. Loyalty 3.0: