How to Measure and Analyze The Customer Satisfaction Score CSAT?
NobelBiz
FEBRUARY 21, 2023
The Customer Satisfaction Score is a popular metric used by call centers to assess buyer satisfaction. The CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective. How to measure the Customer Satisfaction Score CSAT? x 100, or 85%.
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