Russel Lolacher

JUNE 7, 2021

One of the biggest mistakes I’ve seen organizations do on social media, is treating it like it’s not SOCIAL media. They find it far more important to DO a platform than BE the experience their customers expect. Defining Social Media. So content marketing is a big part of your social media strategy.

Social Media 75

Social Media Video Engagement Customer Relationship Management 75

LiveChat

MARCH 20, 2018

Customers are the actual revenue generators. The interaction that a customer has with a brand throughout their business lifecycle is customer experience. It is an integral part of customer relationship management and eventually in customer retention. Social media drives customer retention.

Social Media 60

Social Media Video Customer Retention Multi-Channel 60

BirdEye

MAY 24, 2023

It’s an effective way to broaden your reach and attract new customers. Get a partner to share about your business on social media , in their email campaigns, on their blog, or on their website. The more your company is out there, the likelier a customer can find you. What are 4 types of referrals?

Social Media 98

Social Media Sports Sales Guidelines 98

Kustomer

JUNE 7, 2023

CX involves both direct interactions initiated by the customer, and also indirect interactions the customer has with the organization: for example, when a customer sees a wealth management company’s advertisement on a billboard or follows a bank on social media. What Is a CX Playbook?

Financial 98

Financial CRM Banking Effort Score 98

Optimove

MARCH 29, 2022

On the official PR we say how “the acquisition furthers Optimove’s efforts to expand the native messaging capabilities of its Customer Relationship Management (CRM) Marketing platform, which empowers brands to connect with existing customers and deliver personalized multichannel journeys, at scale.”.

Marketing 59

Marketing CRM Multi-Channel Sports 59

NobelBiz

NOVEMBER 6, 2023

It’s like the premium gas you put in a sports car – it makes everything run smoother, faster, and more efficiently. Speech Analytics: This tool uses natural language processing to analyze customer-agent interactions, providing insights into customer sentiment and agent performance. With good data, automation soars.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Wired and Dangerous

MARCH 21, 2016

billion interactions on Facebook daily, listening to your customers across multiple channels is absolutely critical to understanding customers ever changing expectations.*. We know from research that social media is 5 times more powerful than word of mouth. We were conducting a customer focus group for a large utility.

Social Media 70

Social Media Sports Banking Groups 70