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7 customer service tips you can use right now

Vonage

Here are seven simple customer service tips you can go use right now. Successful people in many professions—from business to sports to music—prepare themselves mentally by visualizing themselves succeeding. Here's how you can do it, too: 1. Write a short thank you letter to yourself from an imaginary customer.

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7 referral program ideas that work

BirdEye

Community referral In a community referral program, businesses partners with a community organization, usually a charity or local sports team. There are various organizations in your community, including non-profits, religious organizations, professional sports teams, and social clubs, just to name a few.

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Optimove Acquires Advanced Mobile Marketing Platform Kumulos. Here’s What’s In It for You

Optimove

On the official PR we say how “the acquisition furthers Optimove’s efforts to expand the native messaging capabilities of its Customer Relationship Management (CRM) Marketing platform, which empowers brands to connect with existing customers and deliver personalized multichannel journeys, at scale.”.

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Aurora Health Care’s prescription for personalized patient experiences

Alida

It’s informed new and growing areas for us, like sports health and building our e-care service,” he said. . He said demographic and attitudinal profile data provided a foundation for segmentation in its customer relationship management strategy, enables targeted messages and services, and guided its approach to email marketing. .

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Your CX Playbook for Financial Services

Kustomer

CX involves both direct interactions initiated by the customer, and also indirect interactions the customer has with the organization: for example, when a customer sees a wealth management company’s advertisement on a billboard or follows a bank on social media. It’s important to remember that CX is a team sport.

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Guest Post: 14 Ways to Improve Customer Experience in Flexible Workspaces

ShepHyken

Implement Health and Wellness Initiatives With a growing focus on employee well-being, integrating health and wellness initiatives into your flexible workspace can significantly enhance the customer experience: Consider providing access to fitness facilities, yoga or meditation rooms Partner with wellness professionals to offer on-site services, (..)

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Six Near-Universal CX Problems… And Six Solutions to Overcome Them

Experience Investigators by 360Connext

SportsClips offered haircuts in a sports-themed salon to create an experience for guys, instead of the standard salon serving women. But to be truly customer-focused means considering the customer experience throughout the organization, not just in the customer-facing roles like sales and service. CX Problem #3.