Happy or Not

MARCH 5, 2024

In today’s competitive landscape, understanding your customers is paramount. In this article, we’ll explore the unique strengths of HappyOrNot feedback solutions, explain how to setup a survey kiosk, and help you choose the right fit for your business needs. Forget managing accounts or tracking respondents.

Survey 36

Survey How To Feedback Customer Satisfaction 36

Lumoa

NOVEMBER 29, 2021

It is not too difficult to listen to the customer. Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Ask your customers!

ROI 259

ROI Customer Experience NPS Financial 259

GetFeedback

MAY 9, 2019

What this actually looks like will vary by company, but the goal of CXM is always to increase customer satisfaction, loyalty, and brand advocacy while cutting costs. At this level, you’re also working on developing a customer experience strategy. Stage 5 — Align: Being customer-centric is the norm in your company at this stage.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Education Services Group

OCTOBER 31, 2023

Feedback Empowerment : Create a hub for product feedback, feature requests, and timely responses on defects. Even a “no” or a “not right now” is better than no answer for my customers. Processes and Best Practices : Guiding Lights : Illuminate my path with Customer Success best practices.

Customer Success 52

Customer Success Customer Retention Customer Voice Report 52

Lumoa

JULY 10, 2018

It is not too difficult to listen to the customer. Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. And yet still, acting on the customer feedback is hard.

ROI 303

ROI Customer Experience NPS Financial 303

CX Journey

JUNE 22, 2017

Traditionally, most of these voices have been captured through surveys or some other structured form that was initiated by the company, i.e., companies asked customers to provide feedback. While asking puts the onus on the customer to respond, listening puts the onus on the company to be wherever customers voice their opinions.

Customer Journeys 146

Customer Journeys Communication Customer Centricity Social Media 146

CX Journey

APRIL 3, 2019

This is a great time for them to learn what it means to be a part of your organization, i.e., knowing your brand promise, values and commitment, what it means to live the brand, where the priorities lie, and how to deliver a great customer experience. Share customer feedback with employees; don't keep it from them.

Customer Centricity 150

Customer Centricity Exercises Customers Culture 150

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? How to overcome those challenges? Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. How to overcome those challenges?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Playvox

SEPTEMBER 30, 2022

You’re probably using tags to track customer feedback, but without the right reporting, you might find yourself struggling to gather customer insights from the wealth of unstructured data and present them in a way that shows their effect on the business. Good reporting relies on the right tagging structure.

Contact Center 67

Contact Center Report eBook Tips 67

ChurnZero

MAY 20, 2021

For Customer Success teams, the data they need (in order of importance) includes CRM data (basic account details, closed-won opportunity details), product usage data (login history, time-in app), engagements (responsiveness, product feedback), support history (ticket volume, open bug duration), and payment history (unpaid invoices).

Customer Success 90

Customer Success Customer Journeys Resources Touchpoint 90

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

CX Journey

APRIL 3, 2019

This is a great time for them to learn what it means to be a part of your organization, i.e., knowing your brand promise, values and commitment, what it means to live the brand, where the priorities lie, and how to deliver a great customer experience. Share customer feedback with employees; don't keep it from them.

Customer Centricity 80

Customer Centricity Exercises Customers Culture 80

SurveySensum

DECEMBER 1, 2021

How to choose the right NPS tool? If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. Introduction.

NPS 52

NPS Tools Net Promoter Score e-support 52

Lumoa

OCTOBER 31, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of now? How to overcome those challenges? Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. How to overcome those challenges?

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Kustomer

JUNE 4, 2020

She is passionate about people; both coworkers and customers. In her interview with Gabe, she shared valuable insights about how to boost your customer experience and make the process easier for the company. Having the right data at the right time is essential for the customer service industry.

Feedback 52

Feedback Customers Meeting Customer Experience 52

ChurnZero

NOVEMBER 20, 2020

Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities. I prefer NPS, but again, it doesn’t matter what method you use to try to incite feedback; it matters if you take action on that insight. But there are different ways that you can measure your customer feedback.

How To 98

How To NPS Net Promoter Score Sales 98

ClearAction

JANUARY 16, 2016

New Wisdom for Voice of the Customer. Voice-of-the-Customer is central to most customer experience strategies. Find out what the customer thinks and increase the number of voices in favor of your brand. The excitement of hearing from the customer is usually high, at least the first couple of rounds.

Customer Experience Management 48

Customer Experience Management Customer Journeys Policies Customer Centricity 48

Lumoa

MARCH 20, 2018

How to take actions on customer experience? Listen to your customers. Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

SmartKarrot

AUGUST 22, 2022

The voice of the customer (VOC) combines customer feedback and insight, allowing organizations to understand how their customers view them. VOC is often used in marketing, product development, sales, customer service, and management. There are many ways of gathering customer feedback.

Examples 10

Examples Tools Social Media Banking 10

Wootric CX Blog

MARCH 18, 2021

We’ve previously explained how to quickly build your first customer feedback program with a single survey like Net Promoter Score in a single channel. Now we’ll combine surveys with behaviors and concrete numbers to see how CX impacts metrics like product use, retention, and sales. . How might you use CSAT?

Net Promoter Score 52

Net Promoter Score Effort Score How To NPS 52

Lumoa

MARCH 20, 2018

How to take actions on customer experience? Listen to your customers. Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Pointillist

JULY 5, 2019

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. How Mature is Your Voice of Customer Program?

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

ProProfs Chat

NOVEMBER 26, 2021

Hence, via VoC programs, you can understand the needs and aspirations of your customers, fulfill them in time, and make them buy from your brand consistently. Minimize negative feedback. This is a great way to spot problems early and refrain customers from writing negative reviews. Helps in getting to know the customer.

Examples 52

Examples Survey Net Promoter Score Social Media 52

Pointillist

AUGUST 18, 2021

” "It's no wonder that #NPS and #CSAT can't translate directly into revenue and our costs, because the problem, these are great metrics, but they only tell you how you're doing, they don't tell you why.” – @dgingiss #CJXM2 Click To Tweet. Because the fourth voice I call, “voice of the business.”

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101