TechSee

JUNE 16, 2022

Shep has worked with thousands of companies and organizations that want to create amazing customer service experiences for their customers and employees. Brad Cleveland is a global expert in customer strategy and managemen t. Follow on LinkedIn. Brad Cleveland, Author, Speaker & Consultant. Follow on LinedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Customers That Stick

JANUARY 22, 2015

And while we may be talking about customer information forms — your teams can use observation and conversation to get these customer insights as well. In the end, a well-planned customer information form is an excellent way to begin getting to know your customers, quickly. Photo credit: [link].

Customer Service Training 60

Customer Service Training Training Tips Fashion 60

ShepHyken

APRIL 3, 2017

If you’re thinking top-notch social media strategy and cutting-edge product development you’re not wrong — but you’re still overlooking a critical component: customer service. My Comment: This excellent article has four insights you must consider if you want to deliver better customer service.

Social Media 76

Social Media Customer Service Hotels Hospitality 76

Win the Customer

NOVEMBER 14, 2016

I bet you didn’t know your customers could also be one of your best sources of ideas. Social listening is a vital tool in business development as it can help you uncover customer needs and gain valuable customer insights. Don’t hesitate to engage.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ProProfs Chat

JUNE 15, 2020

The availability of such data at your disposal, you can: Use customers’ names while you interact with them, Refer to their previous requests to check if they were successfully resolved, Gauge at data like their age, occupation, location and other collected info to adjust your tone, etc. Organize Customer Service Training for Your Staff.

Strategy 105

Strategy Social Media e-support Software 105

ShepHyken

JANUARY 3, 2022

(Entrepreneur) Customer service begins and ends with the way your employees treat browsers and buyers. My Comment: I’m always interested in reading articles on customer service training. Biden Administration Made Major Customer Experience Moves in 2021 by Frank Konkel. Follow on Twitter: @Hyken.

Customer Service 72

Customer Service Customer Service Training Government Policies 72