Customer Focused Customer Service Customer Service Training Fashion 
ShepHyken
NOVEMBER 17, 2021
Assuming everything is comparable among all airlines – the planes are similar, the seats are the same and the pricing is competitive – you would almost certainly not choose to do business with the old-fashioned airline, for one simple reason: The digital experience, at least as it applies to flying, is an easier experience. . It’s simple.
ShepHyken
MAY 31, 2021
Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad I bet you’ll find keeping your existing customers is far less expensive than acquiring new ones.). by Stephanie Falkner.
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ShepHyken
DECEMBER 11, 2019
Here are the first ten of twenty ideas as to how you can up your customer service game in 2020. Too often companies focus all their efforts on acquiring new customers instead of keeping existing customers. Don’t forget about your “sold” customers—stay in touch on a (somewhat) regular basis. Stay in touch.
ShepHyken
DECEMBER 28, 2022
Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. . Excellent customer service lies in flexibility. Be customer focused.
ShepHyken
JULY 20, 2022
I’m going to break just a bit from my typical customer service/customer experience ideas and share another lesson: Different is better than better. . At a fashion show, all the other models just walked the runway like everyone else. While Tyra’s comments were about standing out, it is actually more than that.
ShepHyken
OCTOBER 20, 2021
I was recently answering a question from a young customer service agent. One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Instead, he texted the thank-you to his customer. . And he did, sort of. He didn’t actually write the note. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 27, 2021
Each week I read many customer service and customer experience articles from various resources. Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. 4 Ways AI Can Improve the Customer Service Agent Experience by Puneet Mehta.
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