ShepHyken

JANUARY 10, 2022

(Business 2 Community) We all know that keeping your customers happy is the key to building loyalty and earning repeat business. If your customers aren’t satisfied with their buying experience, it won’t matter how good your marketing is, how many leads you receive, or how well your sales funnel converts new customers–they won’t come back.

Customer Service 76

Customer Service Loyalty Programs Loyalty Sales 76

ShepHyken

OCTOBER 8, 2018

Customer Retention Metrics Part 2: How to Keep Loyal Customers Happy and Optimize Post-Purchase Measurements b y Alan Finlay. Relay) Improving customer retention requires looking at the customer lifecycle as a whole and searching for ways to optimize each stage. Top Five Bonus. Follow on Twitter: @Hyken.

Customer Service 87

Customer Service Customer Retention Culture Tips 87

ShepHyken

NOVEMBER 29, 2021

(Total Retail) The holiday season guarantees a seasonal spike in customer support tickets, resulting in a 42 percent increase. This is because 20 percent to 40 percent of annual sales take place during the holiday season, followed by an inevitable spike in product returns. Follow on Twitter: @Hyken.

Customer Service 86

Customer Service Chatbots Retail B2C 86

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. My Comment: Many years ago I researched the idea of how customer service and sales belong together.

Loyalty Programs 65

Loyalty Programs Customer Service Rewards Programs Loyalty 65

ShepHyken

JANUARY 16, 2017

And, while the article focuses on B2C, the stages can be found in any business relationship. 4 Ways to Increase Customer Loyalty Now and for the Long Haul by Heike Young. Salesforce) Lasting businesses are built on customer retention. So the margin for error for crafting long-term customer relationships is razor-thin.

Customer Service 48

Customer Service Contact Center Customer Retention Loyalty 48

ShepHyken

DECEMBER 5, 2016

My Comment: The customers’ mobile phones are increasingly more important to business as they reach out for support and make purchases over their mobile devices. This is especially important in retail as mobile sales on Black Friday exceeded one billion dollars. CMOs Can Take Responsibility For Customer Experience by Staff Writers.

Customer Service 48

Customer Service Travel Customer Retention Loyalty 48

ShepHyken

OCTOBER 17, 2022

They are a history lesson of the customer’s most recent experience. However, there is a more important number, and that is the future sales of the customer. In other words, does the customer come back? Retention Signals Success for Subscription Businesses by Guy Marion. Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Self Service Exceptional Customer Service Chatbots 13

Integrity Solutions

OCTOBER 5, 2022

In one recent study , among many with similar findings, 78% of respondents said good customer service is fundamental to earning their loyalty and business. And retaining those customers is serious business: Just a 5% increase in customer retention can produce more than a 25% increase in profits.

Culture 86

Culture Customer Service Customer Service Training Contact Center 86

SmartKarrot

FEBRUARY 15, 2022

Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. Bob Thompson. Evan Shumeyko. Lincoln Murphy. Steve Curtin.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Leslie O’Flahavan.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Leslie O’Flahavan.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

FEBRUARY 10, 2020

Customer service expert Steve Digioia has written a short and humorous article about how some companies deliver Bigfoot style customer service. How B2B Companies Can Up Their Customer Experience Game Based on Insights from Nicholas Caffentzis. KelloggInsight) Most companies focus on their own sales targets.

Customer Service 106

Customer Service Infographics Customer Retention B2B 106

ShepHyken

OCTOBER 3, 2016

(Provide Support) The key to any business success is building trust and establishing strong relationships with customers as those are the main factors that contribute to customer loyalty and generate more sales. 4 Smart Tips To Improve Customer Retention at Your Startup by Sheila Eugenio.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

ShepHyken

MARCH 13, 2017

The bottom line is that any business can learn about customer service from any type of business. Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. For information contact or www.hyken.com.

Social Media 90

Social Media Customer Service Infographics Retail 90

ShepHyken

JUNE 13, 2016

Perhaps one of the most important trends is the first one, that emphasizes how self-service customer service is a viable channel. 24 Experts Reveal Their Top Customer Retention Strategies For B2C Brands by Clutch. And as we all know, replacing an existing customer costs 7 times more than retaining them.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48

ShepHyken

AUGUST 22, 2022

Every business has an Achilles heel, and as Bell compares them to “gremlins hiding in the shadows, waiting to turn a potentially cheerful experience into a customer calamity.”. When A Customer Wants To Cancel by Dan Gingiss. But very few think strategically about when a customer wants to cancel or otherwise “break up” with them.

Customer Service 14

Customer Service Hospitality Airlines Hotels 14