Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 106

Customer Service Training Training Customer Service Contact Center 106

ShepHyken

JANUARY 20, 2021

Identify: If you haven’t already done a journey map of what your customers experience as they do business with you, it’s time to do it. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Back to my original question – what small changes can you make?

Customer Service 159

Customer Service Customer Journeys Exercises Touchpoint 159

Michel Falcon Experience

OCTOBER 21, 2019

To truly be customer-focused, every single person in your company must be devoted to delivering an amazing experience. Determine Your Customer’s Pain Points. Customer journey mapping is an extraordinary exercise that hasn’t gone mainstream yet. Do they have soft skills? Are they humble? Are they kind?

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

ShepHyken

JANUARY 17, 2022

It starts with a definition of CX and then shares seven ways to improve it, including customer journey mapping, getting feedback from employees, personalizing the experience, and more. Understand and Predict Customer Needs With Customer Journey Analytics by Simon Fraser. Follow on Twitter: @Hyken.

Customer Journeys 67

Customer Journeys Customer Service Retail Touchpoint 67

ShepHyken

MAY 16, 2022

He also believes it’s important to measure the touchpoints found in a customer journey map. Here’s How To Maintain Customer Service, Even When You’re Short-Staffed by Forbes Business Council. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65

ShepHyken

FEBRUARY 17, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post The ER Strategy 2.0: For information, contact 314-692-2200 or www.hyken.com.

Strategy 146

Strategy Customer Service Training Groups Customer Service 146

Integrity Solutions

OCTOBER 27, 2021

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. What to Look for In Customer Service Training Programs. An End-to-End Customer Service Strategy.

Customer Service 67

Customer Service Self Service Banking Culture 67