InMoment XI
AUGUST 3, 2023
While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences.
Bob Hayes
OCTOBER 23, 2017
Download the free 22-page white paper by clicking the image. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g., Download the complete 22-page white paper here. Customer programs generate a lot of data. Competing on Analytics.
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Quadient
SEPTEMBER 28, 2020
What Covid-19 has Taught Telecoms about Customer Experience Management. As a result, there are certain customer experience requirements that have come to the fore and if telecom service providers are lax in meeting them in any way, they face certain business risks. . Stephanie Clarke. Mon, 09/28/2020 - 16:27.
Daniel Group
AUGUST 15, 2014
Once you do this, especially in B2B markets, you realize the second implication, which is that your “product” likely won’t satisfy all of your customers’ needs… it must be wrapped in excellent marketing, sales, training, support, and service. You must design customer experiences, not just products.
Bob Hayes
DECEMBER 17, 2017
Customer Analytics Best Practices: Free White Paper - Competing on analytics today means integrating data silos, applying machine learning capabilities and leveraging data experts/scientists in your formal customer programs. Download the complete 22-page white paper. What Must You Ask?
Innovative CX
JANUARY 2, 2019
Commit to calling 5 customers a month. No need for an expensive and lengthy survey – pick up the phone and call them. Sure, it’s qualitative but one tweet by a customer that says you called could go viral. Take a class (check out @Rutgers customer experience management programs). Sign up for a webinar.
Comm100
APRIL 26, 2020
Most organizations have a hard-enough time doing something meaningful with traditional survey data. Things get a lot more complicated when people are no longer bound to a specific survey format. The question organizations need to ask here is “where are my customers talking about me, and how can I best listen?”
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