Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g., Download the complete 22-page white paper here. Customer programs generate a lot of data. Competing on Analytics.

Analytics 68

Analytics Competitive Advantage Government Customer Centricity 68

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. The use of multiple survey methods is the most common practice across companies (80% of companies). The use of machine learning was one of the least adopted practice in customer programs (38% of companies).

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Ensure customer program teams have access to a data analyst/expert/scientist. surveys, CRM, sales, support).

Competitive Advantage 101

Competitive Advantage Data Customer Experience Analytics 101

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. Analytical Leaders focus their analytics to improve customer loyalty while Analytical Laggards focus their efforts primarily to reduce enterprise costs. Ensure customer program teams have access to a data analyst/expert/scientist. surveys, CRM, sales, support).

Competitive Advantage 94

Competitive Advantage Data Customer Experience Analytics 94

SurveySparrow

APRIL 11, 2021

The points are to indicate the leads that are closest to becoming your customers. Instead of giving equal attention to every lead in your CRM tool , you can assign leads to your sales team according to their strengths and reach out to the right lead. . Try it for Free now! Please enter a valid Email ID. Signup for Free.

Strategy 98

Strategy How To Effort Score Social Media 98

Tricia Morris

SEPTEMBER 4, 2015

The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement.

Engagement 40

Engagement Customer Service Customer Service Representative Employee Engagement 40