InMoment XI

APRIL 3, 2024

And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. Why is Digital Customer Experience Important?

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Beyond Philosophy

NOVEMBER 27, 2020

Customers will let you know how they feel at different moments with their behavior. Moreover, concepts like the Peak-End Rule, which describes how we remember our most intense emotion in an experience and how we felt at the end, will help you define the moments people will remember. Satmetrix Systems, Inc., and Fred Reichheld.

Net Promoter Score 150

Net Promoter Score NPS Insurance Effort Score 150

West Monroe

MAY 24, 2022

From having a digital vision, to developing products and experiences that drive customer engagement, to managing data, technology, people and operations, Peloton is proof positive that every company needs an evolving, nimble digital vision with a focus on remaining agile. So, are they a software company?

Company 52

Company Financial Leadership Apparel 52

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. This is by design.

Survey 56

Survey Measurement Customer Experience Effort Score 56

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. This is by design.

Survey 40

Survey Measurement Customer Experience Effort Score 40

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Storyminers

AUGUST 21, 2018

How do you customize your customer experience to appeal to various age groups while remaining relevant to all of them? If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Send Targeted Emails.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Storyminers

AUGUST 21, 2018

About 73 percent of traditionalists and 67 percent of baby boomers prefer to interact in a store, while the younger generation takes the opposite approach, with 66 percent of Generation X and 64 percent of millennials preferring to interact online. In-Store and Online Experience. Send Targeted Emails.

Social Media 100

Social Media Customer Experience How To Infographics 100

Pointillist

JUNE 15, 2018

Customer retention is the set of actions that companies take to stop customers from leaving and to retain and grow as many as possible into loyal customers. Customer retention starts with the first customer interaction and continues throughout the customer’s entire relationship with your organization.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

BirdEye

MAY 23, 2023

Help you test product ideas by letting a small group of customers test them and then sharing their views via the form. User experience feedback forms User experience feedback helps your business learn more about how customers interact with your apps, website, product or software.

Feedback 52

Feedback Survey Net Promoter Score NPS 52