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The Essential Guide to Digital Customer Engagement

Ecrion

How to Boost Digital Customer Engagement | Measuring Digital Customer Engagement. Customer engagement has always been a key element of any business marketing strategy. However, the digital age has made it easier and more important to engage with customers in positive ways. Newsletters.

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Is Your Online Experience Your Customer’s Worst Nightmare?

Experience Investigators by 360Connext

Reviewing customersonline experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. Your online experience is not the same one your employees are married to.

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Lessons Learned from the Frontlines of CX: 7 Major Trends that Impact Customer Engagement

Bold360

To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. How is customer engagement changing in the new normal? Self-service tools have become more widely utilized and also more user friendly, improving the customer experience (CX).

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Customer Experience Digitization: 7 Strategies to Get The Best Results

Lumoa

They expect brands to anticipate their needs and provide a tailored experience. According to Accenture Interactive’s Pulse Check report, 91% of consumers are likely to shop with brands that recognize them, remember previous transactions, and provide relevant offers and recommendations. But that’s not all.

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Connecting with Customers In The Moment: How These Brands Nailed It

Experience Investigators by 360Connext

Considering who your customers are and what they’re experiencing in the moment can say a lot about how much your organization really cares about them. Think of what even your satisfied customers might exclaim while interacting with your brand. What situational challenges may your customers face from their own viewpoint?

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How Visual Transformation Will Revolutionize Customer Service

TechSee

We are living in a ‘remote first’ world where visual engagement has become a critical piece in our current day-to-day interactions. This remote and digital-first world has made service organizations rethink how to engage with customers. Visuals lower effort and add convenience to interactions.

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QR Code Marketing for Mobile First Brands 

Optimove

A frictionless user experience. Nike incorporated QR codes nearby sneaker displays and invited customers to scan the code and enter their shoe size – the sneakers would then be brought out for the customer to try on. When scanned, QR codes can direct customers to product pages, promotional offers, or video demonstrations.

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