Customer Engagement Ecommerce Magazine Social Media 
CSM Magazine
JUNE 16, 2022
That shows that customers value the shopping experience as much as the product’s price. Research shows that most customers are likely to spend more for a better experience. That’s why every ecommerce business must incorporate practices that will improve the customer service experience.
CSM Magazine
DECEMBER 19, 2022
eCommerce Companies Conduct Business on Social Media. Statistics indicate that close to 35% of eCommerce startups start working by marketing and selling their products and services on social media platforms. This is why marketing and communicating with the audience must align and coordinate their activities.
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ECXO
FEBRUARY 26, 2024
In the context of customer decisions, they can be used to encourage positive behaviors, increase customer engagement, boost sales, and even foster customer loyalty. The art of influencing customers’ buying behavior is a fascinating field that combines marketing, psychology, and human behavior.
CSM Magazine
OCTOBER 25, 2023
Comprehensive training is essential for effective customer engagement. A staff member equipped with comprehensive product knowledge can address customer queries efficiently, recommend products tailored to individual needs, and even upsell or cross-sell effectively. One thing you are unlikely to do is buy!
CSM Magazine
DECEMBER 22, 2017
It’s really amplified eCommerce , it’s brought a world of information to everyone (not just academics), and more than that, it’s presented all of us with choices. Instead of opting for the thing we saw in a magazine, or what’s available right in our neighborhood, we hunt around waiting to be captivated by the best. Yes, loyalty.
CSM Magazine
FEBRUARY 2, 2022
According to Marketingdonut, loyal customers can increase your revenue, and when you only acquire 5% of them, your revenue will increase up to 95%. There are various channels for customer acquisition including, email marketing, search marketing, social media marketing, video marketing, and content marketing.
CSM Magazine
FEBRUARY 28, 2018
Improve The Customer Journey. ASOS have introduced a virtual shopping experience entitled ‘Style Match’ which allows customers to upload photos snapped from screen grabs, magazines, etc. Integrate with Social Media. Consider allowing users to use their social media credentials (e.g.
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