ViiBE Blog

JULY 30, 2021

To make inbound contact operations smooth and of utmost quality on both the customer’s and the agent’s sides, various innovative technologies can be used. With competition looming in the market, keeping existing customers engaged and maintaining their satisfaction is as important as attracting new potential clients.

Contact Center 52

Contact Center Self Service Call Center Transportation 52

Vonage

JULY 21, 2015

“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you” – Chip Bell, author of Sprinkles: Creating Awesome Experiences Through Innovative Service. In effect, a loyal customer can do your marketing for you. Share your thoughts below.

Customer Service 120

Customer Service Hotels Effort Score Customer Satisfaction 120

Call Experts

JULY 13, 2023

By analyzing customer feedback and pain points, as well as examining customer interactions at each touchpoint, businesses can pinpoint areas in need of repair. This feedback-driven approach enables businesses to make data-backed decisions and innovate their products or services to meet evolving customer expectations.

Contact Center 52

Contact Center Customer Journeys Call Center Touchpoint 52

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Software Tools 52

ijgolding

APRIL 21, 2015

Success in the marketplace today requires much more than innovative products and a strong brand identity. Customers are more demanding, products are often cloned or imitated and markets have become “commoditised.” 70% of consumers are willing to spend an average of 13% more with companies providing excellent customer service.

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

BirdEye

OCTOBER 5, 2023

Example of a brand perception survey you can use: A smartphone brand conducts an online survey asking customers to rate their perception of the brand on aspects like product quality, customer service, and innovation. They analyze responses to understand customer sentiments and areas for improvement.

Examples 62

Examples Measurement Brands How To 62

SmartKarrot

OCTOBER 18, 2021

But to achieve this, businesses must learn how to manage customer perception successfully. What makes customer perception important for your brand? Even if you have an excellent product, poor customer service can seriously impact its appeal and how likely a customer is to return, which can have a material impact on your business.

Social Media 10

Social Media Interaction Customers Feedback 10

delighted

MARCH 4, 2020

To understand what Customer Experience Management is, it’s important to first understand what exactly customer experience is. Customer experience (CX) is the overall perception of your brand in the eyes of your customer, based on the individual and accumulated interactions they have with and about your brand.

Customer Experience Management 52

Customer Experience Management Customer Experience Management Customer Journeys 52

delighted

MARCH 4, 2020

To understand what Customer Experience Management is, it’s important to first understand what exactly customer experience is. Customer experience (CX) is the overall perception of your brand in the eyes of your customer, based on the individual and accumulated interactions they have with and about your brand.

Customer Experience Management 43

Customer Experience Management Customer Experience Management Customer Journeys 43

Call Experts

APRIL 8, 2024

By analyzing customer feedback and pain points, as well as examining customer interactions at each touchpoint, businesses can pinpoint areas in need of repair. This feedback-driven approach enables businesses to make data-backed decisions and innovate their products or services to meet evolving customer expectations.

Contact Center 52

Contact Center Customer Journeys Call Center Touchpoint 52

ProProfs Chat

AUGUST 8, 2019

But you need to know that good customer service stories aren’t made in a day or two. Understand this, big names of each sector have worked for years to build a loyal customer base. By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51