delighted

JANUARY 14, 2020

Often used as a barometer for brand health, Net Promoter Score surveys measure customer loyalty by identifying customers as promoters, passives, and detractors by asking: “How likely are you to recommend ABC Company?”. Answers are then given on a scale of 0-10, with 10 being the “very likely” to recommend. And then there are detractors.

NPS 40

NPS Net Promoter Score Effort Score Feedback 40

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Pretium Solutions

DECEMBER 23, 2011

If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their customer experiences with the company, its products and its service. I don’t know, but that’s how it ended up. Last week I was looking to buy an indoor space heater.

Call Center 40

Call Center Brands Leadership Loyalty 40

Pretium Solutions

DECEMBER 23, 2011

If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their customer experiences with the company, its products and its service. I don’t know, but that’s how it ended up. Last week I was looking to buy an indoor space heater.

Call Center 40

Call Center Brands Leadership Loyalty 40

Pretium Solutions

DECEMBER 23, 2011

If you’re like me, your very first step is to quickly Google your way to one of many rating and review sites to take a look at what everyone else has to say about their customer experiences with the company, its products and its service. I don’t know, but that’s how it ended up. Last week I was looking to buy an indoor space heater.

Call Center 40

Call Center Brands Leadership Loyalty 40

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Customer Experience has become a top priority for businesses in 2020. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

NOVEMBER 2, 2020

The best way to know how to retain customers is to hear it from other business owners who do just the same. The best way to know how to retain customers is to hear it from other business owners who do just the same. He adds, “According to one study , the top cited reason that customers switch vendors is “feeling unappreciated.”

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

West Monroe

NOVEMBER 29, 2021

After all, Glassdoor reported the percentage of reviews on its site that mention burnout jumped 100% in 2021, and the proportion of employees who cited mental health increased 143%. How can organizations support their employees—and manage the business risk? And these feelings translate into a burgeoning business issue.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

Qualtrics

NOVEMBER 21, 2019

Two thirds of new members know one or more people who already own a Peloton Bike, and 35% of new members cite family and friends as a top source when deciding to join the Peloton community. We care how people are treated and how they lead. Read how Bruce is shaping the XM profession. And it works.

Omni-Channel 22

Omni-Channel Retail Entertainment Leadership 22

West Monroe

JUNE 20, 2022

This approach allows us to illustrate how investment activity is being pushed and changed by all things digital and to illuminate the ways in which all four of these areas are seeing continued market interest and high valuation due to the material advantages they afford. Read on to learn more. De novo vs. acquisitive building.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

Comm100

MAY 1, 2018

And Millennials have blamed Baby Boomers for the current state of the housing market , climate change , and Brexit. Luckily, all the online finger-pointing doesn’t have to spill over into the workplace. Despite their differences and disagreements, Millennials, Gen X, Baby Boomers, and more, can come together to create dynamic and effective teams.

Management 104

Management How To Groups Financial 104

West Monroe

JUNE 20, 2022

This approach allows us to illustrate how investment activity is being pushed and changed by all things digital and to illuminate the ways in which all four of these areas are seeing continued market interest and high valuation due to the material advantages they afford. Read on to learn more. Both come with their own set of pros and cons.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

This approach allows us to illustrate how investment activity is being pushed and changed by all things digital and to illuminate the ways in which all four of these areas are seeing continued market interest and high valuation due to the material advantages they afford. Read on to learn more. De novo vs. acquisitive building.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40