New Leadership Role for Churches: The Pastor of Guest Experience, With Lee West [CB26]
Customer Bliss
NOVEMBER 8, 2016
Lee West is the Pastor of Guest Experiences — a very new role in the not-for-profit “church world” (as he calls it). I was very intrigued by this role and really wanted to understand how Lee has gone about extending customer experience into faith, which is obviously a very important part of many people’s lives.
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