NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Check out our free, on-demand Contact Center Gamification Workshop.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

NOVEMBER 15, 2022

Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately. Providing visibility to the metrics that matter most to the business. Making things fun with gamification.

ROI 86

ROI Software Management Contact Center 86

SurveySparrow

NOVEMBER 19, 2021

CRM & Marketing Automation – ActiveCampaign. Email Tracking & Metrics – GrowthDot Email Tracking. Trigger NPS/CSAT surveys once the ticket is updated or closed. As the world’s leading CRM software, there’s a lot you can do with Salesforce. CRM & Marketing Automation – ActiveCampaign.

CRM 52

CRM Social Media Gamification Software 52

NobelBiz

APRIL 18, 2022

A client will need to make significant changes in their technologies, CRM system, database, the way they use their analytics and spend a lot of time developing rules and rules-based policies and procedures. It also consists of the flow of agents and their activities through the call center.

Call Center 52

Call Center Contact Center How To Gamification 52

SurveySparrow

DECEMBER 15, 2021

Trigger CSAT and transactional NPS surveys at every touchpoint to Salesforce contacts. Are you tired of toggling between your Gmail and CRM? Sync CRM data between Salesforce and Google Sheets. Visualize the metrics that matter at every pipeline phase: prospecting, lead management, account management, etc. Key Features.

Gamification 52

Gamification CRM Training Financial 52

SurveySensum

NOVEMBER 10, 2023

Integrations: Check if the tool seamlessly integrates with your other existing tools like CRM, ticketing software, etc. The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. It employs gamification elements to enhance user experience.

User Experience 52

User Experience Tools Feedback Analysis 52

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . Employee NPS Template. Employee engagement software gives clear metrics on what is bringing down employee productivity. However, statistics reveal a different story.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

NobelBiz

DECEMBER 14, 2021

It is a metric that assesses how long it takes call center agents to document and finish activities following each client encounter. It also improves the customer experience, which boosts customer loyalty and NPS. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm.

Contact Center 52

Contact Center Strategy Call Center CRM 52

SmartKarrot

OCTOBER 3, 2023

Tracking and Measuring User Engagement: Utilize metrics such as active usage, feature adoption, and customer feedback to track and measure user engagement accurately. Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

ProProfs Chat

APRIL 25, 2019

The availability of survey tools has made it easier to access templates for net promoter scores and other customer metrics. Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. Use the opinions and feedback from customers to resolve issues at the earliest.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

Retently

APRIL 5, 2024

The quest for customer feedback can take many forms, including: Online Surveys, after purchase or at key interactions, for gauging customer satisfaction metrics like NPS, CSAT or CES. A comprehensive CRM database can be instrumental in understanding customer needs, providing added value, and reducing brand switching.

Retail 78

Retail Engagement Strategy Customer Experience 78

Currency Alliance

APRIL 10, 2021

Certainly that’s the case if the outcome will be greater ROI from the department, and an increase in my brand’s NPS score. The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score. Depending on how this information is presented, it may only represent vanity metrics.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

And you also know that if a small investment of your time can produce greater ROI from any department, and raise your NPS score significantly, then that’s time well spent. The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score. That is impressive, but irrelevant.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

ProProfs Chat

MARCH 30, 2018

Train them well: – Gamification, micro-learning and adaptive learning are the latest trends in training. I am referring to an Agent who went from a high tech contact center to one that was still struggling to implement a very basic CRM system. Can you attract them to your company? He had used a preview dialer at his old job.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

SurveySensum

JULY 14, 2020

Ali Malik is a certified CX Professional (CCXP) and specialist in CX, Brands & Market Research, designing Metrics & Measurements, Mystery Shopping & Voice of Customer & Employees Programs. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132