Closing the Outer Loop with the Six Sigma Methodology
InMoment XI
SEPTEMBER 22, 2022
My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—I’m also a Lean Six Sigma Black Belt. You should be able to answer the first question with your voice of customer data, meaning you should be able to work out what issues are causing the most dissatisfaction across your customer base.
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