Beyond Philosophy
AUGUST 10, 2016
More of these consumers (66%) want self-service for their needs over calling into customer care. A strong majority (74%) would switch providers if they could get the same level of wireless connectivity from an online provider (such as Google). Apple, Facebook or Google) provided comparable wireless connectivity.
Magellan Solutions
MAY 3, 2022
AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. The Wall Street Journal, an award-winning newspaper, outsourced its inbound customer retention to an outsourcing provider.
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Magellan Solutions
MAY 6, 2020
AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. The Wall Street Journal, an award-winning newspaper, outsourced its inbound customer retention to an outsourcing provider.
Pretium Solutions
FEBRUARY 28, 2012
The interviewer, Peter Fader , is the co-director of The Wharton Customer Analytics Initiative and a Professor of Marketing at the Wharton Schoo l. In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores.
Pretium Solutions
FEBRUARY 28, 2012
The interviewer, Peter Fader , is the co-director of The Wharton Customer Analytics Initiative and a Professor of Marketing at the Wharton Schoo l. In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores.
Pretium Solutions
FEBRUARY 28, 2012
The interviewer, Peter Fader , is the co-director of The Wharton Customer Analytics Initiative and a Professor of Marketing at the Wharton Schoo l. In those cases, companies must be able to read Net Promoter Score or other customer loyalty data, digest it carefully and make the appropriate changes to improve their lowest scores.
Pretium Solutions
DECEMBER 27, 2011
You may believe effort is simply all about the time it takes for a customer to have a problem solved when he calls your service center, or the actual physical or mental steps your customer must take to obtain what he needs. Of course, those things do constitute effort.
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