Talkdesk
MARCH 24, 2020
In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. .
Experience Investigators by 360Connext
APRIL 23, 2024
Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Many leaders are seeing heavy turnover in contact centers, leading to costs around hiring, training, and losing institutional knowledge.
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Comm100
JANUARY 11, 2023
Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. Automated customer service can generate a substantial return on investment for businesses. This includes answers to questions from the knowledge base, canned messages, and other chatbot intents.
Alliance by IFS
FEBRUARY 14, 2019
Currently, chat bots are not suited to handle all customer interactions but are rather programmed to handle simple verbal or text requests of customers based on a set of questions and answers they are assigned. Centralized Knowledge-base. But what other benefits do companies achieve from adopting these digital employees?
TechSee
JUNE 25, 2019
Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Back office AI customer service technologies are especially relevant to assisting in workload management, agent productivity and high-level data analysis of contact center performance.
Eptica
JULY 29, 2016
Author: Dharmesh Ghedia In my previous blog I outlined how important knowledge is to successfully deliver customer service , and how to overcome the challenges of creating a centralized, multichannel knowledge base. Knowledge sharing has to be central to company culture. This is key to guaranteeing usage and adoption.
Eptica
JUNE 17, 2016
In my experience technologies that can be re-used, such as a central knowledge base that can be deployed as part of web self-service systems and used by agents when handling emails, social media and phone calls deliver a high return on investment and can therefore underpin your customer experience transformation.
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