Contact Center Knowledge Base Return on Investment Virtual Agent 
Talkdesk
MARCH 24, 2020
In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. .
TechSee
FEBRUARY 20, 2018
In the early days of self service, companies implemented static channels such as FAQs, how-to videos, troubleshooting guides, and knowledge bases. If your company is looking to invest in disruptive technology that exploits market dynamics and provides a competitive edge: look no further than AI. Is it cost reduction?
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