TechSee
JUNE 9, 2022
Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. Gartner reports that self-service costs around $0.10 per contact.
TechSee
OCTOBER 9, 2018
This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Cloud-based, omni-channel CRM solutions. Investigate how they can work for you. .
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West Monroe
JULY 11, 2023
Gain high-level insights into the maturity of your contact center capabilities and ways to accelerate value realization based on West Monroe’s proven methodology and transformation experience across various industries and company sizes.
NobelBiz
APRIL 3, 2023
Generally speaking, in the contact center space, people tend to look at the one-to-one interaction with an agent as the primary means of obtaining information about products and services. A functioning self-service system generally empowers clients with the tools and resources necessary for their inquiries.
West Monroe
JUNE 22, 2022
If you lack information on any of these topics, it helps to perform an “outside-in” analysis of your customer’s experience. At minimum, we recommend observing the customer contact center for a day. Using Salesforce as the platform, omni-channel experiences become within reach.
NICE inContact
JUNE 7, 2018
To ensure that customer needs are met, businesses are prioritizing delivery of a true omnichannel experience, enabling each channel to work together cohesively with seamless transitions. According to the study’s findings, here are the primary areas where businesses and their customers aren’t seeing eye-to-eye: Personalization.
Vonage
MARCH 26, 2018
In an age where customers can buy into your products and services from almost anywhere in the world, this has become increasingly complex. Although there’s no one-size-fits-all solution, the following 10-step plan will provide a framework that will allow your contact center to adopt a more personalized approach to customer care.
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