Verint

APRIL 9, 2018

Channel Proliferation: As customers communicate with organizations on a growing number of channels, it’s critical to supply a single source of the truth, so that employees can provide consistent answers to customer questions across phone, email, chat, SMS and social media.

Self Service 28

Self Service Management Knowledge Base Omni-Channel 28

Kustomer

FEBRUARY 4, 2020

It’s time to empower our reps to spend time solving problems rather than trying to figure out who the customer is and where to find their information. Self-Service Becomes an Expected Approach. Gartner studies say that only 9% of customers report solving their issues completely via self-service.

Trends 59

Trends Self Service Customer Service Omni-Channel 59

ShepHyken

NOVEMBER 30, 2018

Actual customer contact agents, however, prioritize something else: the effort required to perform their work. Agents obviously value bright contact centers and great salaries, but their daily happiness hinges far more greatly on systems and processes. They invest to meaningfully improve the customer experience.

Omni-Channel 96

Omni-Channel Self Service Policies Abandon Rate 96

Verint

MAY 1, 2018

CRMXchange Roundtable: Digital Customer Service—IVR, Chat, SMS and VA. Jen Snell, VP, product marketing, will serve as a panelist and speak on such popular digital and self-service topics as virtual assistants, SMS, chat and the modern IVR. May 10; Online Webinar. Attendees of this online, interactive roundtable at 2 p.m.

Self Service 22

Self Service Customer Engagement Engagement Omni-Channel 22

Verint

OCTOBER 11, 2017

Similarly, rare or unusual issues may not have occurred often enough for the contact center to be aware of them, so answers may only exist in the online community. Provide engaging self-service. When you put social and structured knowledge together, you have the pieces to make an excellent self-service experience.

Self Service 27

Self Service Management Knowledge Base Contact Center 27

Tricia Morris

MAY 31, 2016

Brands must approach everything they do, but especially service and engagement, with a customer experience mentality. Notes Dennis Snow, a 20-year Disney veteran and author of Lessons from the Mouse , “If you operate a contact center, the technology has to be great, but it still is about the experience.

CRM 40

CRM Customer Experience Self Service Conference 40

transcosmos Information Systems

OCTOBER 22, 2015

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

The Aspect blog provides technology news, trends and actual customer experiences, best practices for customer experience related matters for contact centers and enterprises. Ameyo’s topcs revolve around customer engagement, best practices for business processing outsourcing industries, and a lot more.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Verint

MAY 16, 2017

Much attention is paid to the quality of contact center technology and memorable customer experiences to help develop long-term customers. However, it’s also important not to lose sight of one of the fundamental building blocks of customer service success: the engagement and productivity of your agents.

Customer Service 37

Customer Service Contact Center Engagement Customers 37

Verint

APRIL 23, 2018

The $695 conference rate has been extended through April 27, so register today to secure your spot—and to sign up for a free subscription to Contact Center Pipeline ! Just download the conference justification memo that you can easily customize. There’s still time to register!

Engagement 31

Engagement Conference Contact Center Hotels 31

Verint

OCTOBER 30, 2017

Top 5 Best Practices for Extending WFO Beyond the Contact Center. The contact center is often just the start of the customer’s journey. Empower Your Employees with More Data, More Automation. November 9; Online Webinar. November 15; Online Webinar.

Self Service 6

Self Service Contact Center Engagement Groups 6

Pointillist

OCTOBER 22, 2018

These signals can indicate emotions such as excitement, stress, frustration, engagement or confusion. mPath aims to provide AI-based technology to scientifically measure customers’ experiences even when they don’t describe it themselves. Transform Your CX Survey into an Instrument for Real-time Customer Engagement.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40

Verint

APRIL 24, 2018

Bring your dance shoes and be ready to be a part of the excitement that the customer appreciation event brings. The Verint Global Customer Conference is three days of learning, networking and feeling inspired. Remember, your customer engagement transformation journey starts in Dallas. See you in the Big D! Click here.

Engagement 27

Engagement Conference Customer Engagement Self Service 27

SmartKarrot

FEBRUARY 16, 2022

74% of customers are likely to buy a product based just on a favorable CX. Current customer interactions are 85% AI-powered. Employee engagement rises by 20% on average in companies that take steps to improve their customer experience. How are B2B companies driving customer experience?

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Verint

FEBRUARY 21, 2018

It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17. Inspiration. Professional growth. Networking. There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot.

Conference 36

Conference Engagement Entertainment Hotels 36

Verint

APRIL 17, 2018

Engage18: On The Inside. It stands 30 feet high. At night, the massive 72 white pre-cast columns provide the mind’s eye with the creative illusion that they’re floating, seemingly, on nothing but the light that supports them. It came into existence, June 24, 1970, with one purpose. To pay tribute to a man. A President.

Conference 26

Conference Culture Self Service Contact Center 26

Verint

MAY 1, 2018

It is home to coffee cafés, restaurants, visual arts centers and a wide range of performing arts centers, including the AT&T Performing Arts Center and the Dallas Opera. Engage18: On The Inside. The Dallas Arts District. The Dallas Arts District is considered to be the largest thriving urban arts district in the nation.

Conference 24

Conference Culture Self Service Engagement 24

Verint

MARCH 29, 2018

and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Shawn Achor, founder, GoodThink, Inc.

Engagement 23

Engagement Conference Hotels Innovation 23