ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

ChurnZero

FEBRUARY 21, 2020

Like a good dentist, Customer Success Managers are in the business of building rapport. . Knowing that someone else has dealt with the same pain points forms an instant connection. Get to know your customer beyond the surface level without digging too deep by sharing stories and backgrounds.

How To 52

How To Return on Investment Customer Retention eBook 52

ChurnZero

MARCH 11, 2020

Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. Customer Success is about helping your customers realize value with your product.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

ChurnZero

APRIL 3, 2020

Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities.

Customer Journeys 52

Customer Journeys Customer Success Sales Return on Investment 52

ChurnZero

MARCH 13, 2020

Convening in a meeting room chock-full of Customer Success Managers, we pondered the purpose of the arguably antiquated QBR. Customers complain they take too long.”. Sometimes, having four QBRs a year for a customer IS too much.”. Do your QBRs deliver real value to customers, or do they simply check a box?

Metrics 59

Metrics Customer Success Consulting Return on Investment 59

ChurnZero

MARCH 27, 2020

Blog Author: Bri Adams, Customer Success Manager, ChurnZero. As a self-service guide, walkthroughs lighten the dependency on Customer Success and Product teams to demonstrate functionality while still providing a personalized user experience at scale. dence to own their role in the customer relationship.

Tips 52

Tips Self Service Effort Score Customer Success 52

Pointillist

JULY 25, 2018

For instance, one success metric might be the number of users that discover a new journey or build a journey dashboard in a customer journey analytics platform on their own within a certain number of days after training. telecom provider made a major investment in customer outreach, the likes of which they had not done before.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43