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Do You Harness the Power of Habit in Your Marketing Yet?

Beyond Philosophy

This statement from the psychologists Townsend and Bever captures one of the great truisms of human behaviour – and one of the great challenges for marketers. As neuroscience reveals more about what habits are, and how they come to direct our behaviour, it’s becoming clear that marketers cannot afford to ignore the habit-forming.

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How Making Customer Wait Reveals How Internally Focused Your Organization Is

Beyond Philosophy

Companies should consider this cost when designing their experiences that require waiting. I got the idea for this topic while waiting in line at the grocery store. At my local market, a self-check-out was installed to reduce our wait times. Ironically, we have to wait to use them. Click here.

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The holiday rush doesn’t mean an overload for your business when you partner with a contact center.

Call Experts

Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. For too many customers, this also means longer wait times. This helps us forecast our holiday traffic trends and understand which days and weeks will most likely hit peak times in call volume.

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The Value of an Optimized Customer Experience

Call Experts

In this case, an organized, efficient message delivery process would elevate your customer’s experience, and create success for your business in the competitive market. Enhance your brand value in the market, increase referrals, and separate your company as a leading expert in your industry. Summer HR Conferences.

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3 Benefits of Having a Live Answering Service for Your Small Business

Call Experts

Maximize Marketing Budget . For most businesses, marketing dollars are limited. How Personalized Marketing Can Drive Growth To Your Business. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. Telephone Etiquette.

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Key 2020 Trends: Cloud Contact Centers

Call Experts

Frost & Sullivan forecasts the overall market revenue to grow at a compound annual growth rate of 11.4% How Personalized Marketing Can Drive Growth To Your Business. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

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Impact of Customer Experience on Churn and Retention

Call Experts

Negative customer interactions destroy your recurring customer business, drive a decline in referrals, and can negatively influence market reputation. Many common market scenarios reveal that new customers do not make immediate decisions when spending on any new product. How Personalized Marketing Can Drive Growth To Your Business.