Experience Matters
MARCH 1, 2015
This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. Here are 11 highlights from the sessions that I attended: 1) The Van Gundy family is entertaining.
Beyond Philosophy
NOVEMBER 11, 2014
This statement from the psychologists Townsend and Bever captures one of the great truisms of human behaviour – and one of the great challenges for marketers. As neuroscience reveals more about what habits are, and how they come to direct our behaviour, it’s becoming clear that marketers cannot afford to ignore the habit-forming.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
AUGUST 24, 2023
Companies should consider this cost when designing their experiences that require waiting. I got the idea for this topic while waiting in line at the grocery store. At my local market, a self-check-out was installed to reduce our wait times. Ironically, we have to wait to use them. Click here.
BirdEye
DECEMBER 22, 2023
It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. For sales and customer service teams, this means connecting with the right person at the right time, reducing wait times, and improving the workflow.
Call Experts
DECEMBER 12, 2019
Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. For too many customers, this also means longer wait times. This helps us forecast our holiday traffic trends and understand which days and weeks will most likely hit peak times in call volume.
Call Experts
FEBRUARY 19, 2020
In this case, an organized, efficient message delivery process would elevate your customer’s experience, and create success for your business in the competitive market. Enhance your brand value in the market, increase referrals, and separate your company as a leading expert in your industry. Summer HR Conferences.
Call Experts
DECEMBER 13, 2018
Maximize Marketing Budget . For most businesses, marketing dollars are limited. How Personalized Marketing Can Drive Growth To Your Business. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. Telephone Etiquette.
Expert insights. Personalized for you.
120 
Let's personalize your content