Guest Post: How COVID-19 Has Impacted the Progression of Contact Centres
ShepHyken
JANUARY 8, 2021
H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. According to HubSpot, 90% of consumers argue that one channel alone is not enough in terms of customer service, instead preferring an omnichannel experience consisting of email, live chat, social media and contact centres.
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